Principal UX Designer, Device Software and Services

Shape the future of Amazon's device offerings by leading UX design strategy across our most complex, cross-platform experiences. As a Principal UX Designer, you'll drive design excellence for next-generation services that power millions of Amazon devices worldwide - from Echo and Alexa to Fire TV, Kindle, and emerging connected devices.

You'll be the design leader defining frameworks and methodologies that scale across multiple product lines, working directly with Director+ leadership to set design vision and strategy. This role offers the opportunity to influence architecture decisions, lead cross-organizational design initiatives, and mentor senior designers while solving significantly complex problems where product strategy may be undefined.

- Lead design strategy for horizontally-scaled services supporting all Amazon device product lines

- Drive cross-org alignment on design systems, patterns, and standards that impact millions of customers

- Partner with senior leadership to map business goals to design investments and outcomes

- Mentor and develop design talent across the organization while setting the bar for design excellence

- Influence technical architecture and organizational changes to enable breakthrough customer experiences

Key job responsibilities

Strategic Design Leadership:

- Own UX vision and strategy across multiple device software services, ensuring alignment with Amazon's brand identity and business goals

- Define and evangelize design frameworks that create consistency while supporting measurable business requirements

- Lead design reviews and critiques that incorporate market analysis, customer feedback, and usability findings

Cross-Organizational Influence:

- Collaborate with stakeholders to translate business objectives into compelling design strategies

- Drive design decisions that require coordination between multiple teams, balancing technical constraints with customer needs

- Influence architecture decisions to ensure optimal user experience while meeting business requirements

Design Excellence & Innovation:

- Guide the end-to-end design process from concept to implementation across complex device software services

- Establish best practices for information architecture and design specifications that scale across multiple products

- Identify opportunities to simplify complex workflows while maintaining comprehensive functionality

Talent Development & Community Building:

- Mentor senior designers on both craft excellence and strategic thinking

- Present design work to executive leadership, articulating the business value of design decisions

- Foster collaboration with designers across the Devices organization to ensure consistency in common UX patterns and systems

A day in the life

As a Principal UX Designer in Device Software and Services, you'll solve complex design challenges impacting both internal teams and end users of Amazon devices.

Stakeholders & Customers: You'll partner with Engineering Directors, Product leaders, and senior engineers across Amazon's device organization. Your work will serve both internal teams who develop and manage devices and ultimately the millions of customers who use Amazon devices in their homes.

Problems You'll Solve: You'll unify fragmented console experiences, create scalable design systems across diverse tools, and simplify complex workflows for teams managing multiple device types. You'll help visualize large datasets, design intuitive interfaces for technical processes, and establish design standards that elevate experiences across the organization.

Your strategic influence will extend beyond individual projects as you mentor other designers and advocate for user-centered approaches in highly technical environments, ultimately shaping how Amazon builds devices that delight customers worldwide.

About the team

Our Device Software and Services (DS2) team is at the forefront of innovation, developing the software and services that power a wide range of Amazon smart products and digital experiences. As part of DS2, you'll join a group of customer-obsessed innovators solving complex technical problems across web services, mobile, and embedded systems.

We provide infrastructure-level software services, programs, and operational support for all Amazon device product lines. Our work spans analytics platforms, device management tools, quality assurance systems, and connected device experiences that enable the development and optimization of Amazon devices used by millions of customers worldwide.

Our design team works across these diverse areas to create intuitive, scalable experiences that make complex technical systems accessible and efficient. We're a growing team passionate about solving challenging problems through thoughtful design, and we value collaboration, customer obsession, and continuous innovation in an environment focused on invention.

BASIC QUALIFICATIONS

- 12+ years of UX design experience

- Experience with User Interface Design, Information Architecture, and Interaction Design

- Experience leading design projects from concept to implementation

- Experience collaborating with cross-functional teams

- Bachelor's degree or equivalent experience

PREFERRED QUALIFICATIONS

- Experience designing enterprise tools or developer-focused interfaces

- Experience leading and mentoring designers

- Experience working with engineering teams to implement design solutions

- Experience defining design systems or pattern libraries

- Experience using data and research to inform design decisions

- Master's degree in Design, Human-Computer Interaction, or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.