Senior Solutions Engineer

7 days ago

Boston, MA, United States Liberate Full time
About LiberateLiberate Innovations Inc. is a Series-B funded AI company revolutionizing the insurance industry through advanced generative AI and automation. We partner with P&C insurers to streamline workflows, reduce costs, and enhance customer experience through cutting-edge AI agents.

Role OverviewThe Senior Solutions Engineer will bridge the gap between our product team and client-facing teams. You will be the technical face of Liberate, ensuring seamless integration of our AI solutions into insurer environments. You'll partner with sales, customer success, and engineering to translate customer requirements into solutions that deliver measurable outcomes.

This is a customer-facing, high-impact role with influence across pre-sales, implementation, and post-sales expansion.
Key Responsibilities
  • Pre-Sales Partnering
    • Collaborate with sales and AI deployment to scope insurer requirements and design AI-driven solutions.
    • Present Liberate's technical architecture, security standards, and integration pathways to CIO/CTO/IT stakeholders.
    • Build tailored demos and prototypes to illustrate product fit and value.
  • Solution Design & Implementation
    • Assess insurer core systems (policy admin, claims, billing) and design integration paths.
    • Lead technical onboarding, including SSO, APIs, and workflow configuration.
    • Provide hands-on guidance during deployments to ensure seamless implementation.
  • Customer Advocacy & Expansion
    • Serve as trusted technical advisor, guiding insurers on best practices for AI adoption.
    • Identify upsell/cross-sell opportunities for advanced AI agents and APIs.
    • Gather customer feedback and relay it to Product for roadmap prioritization.
  • Thought Leadership
    • Represent Liberate at industry events and client workshops.
    • Create technical documentation, playbooks, and integration guides for insurers.
Qualifications

Must Have
  • 7-10+ years in solutions architecture, pre-sales engineering, or enterprise technical consulting.
  • Strong experience with insurance technology ecosystems (Guidewire, Duck Creek, Majesco, One Inc., Insuresoft, Sapiens, etc.).
  • Technical proficiency with APIs, cloud platforms (AWS, Azure, GCP), and data integration.
  • Experience leading enterprise implementations with multiple stakeholders across business and IT.
  • Strong communication skills-able to translate complex AI/technical concepts to non-technical insurance executives.
  • Startup-ready: high ownership, urgency, and adaptability.
Nice to Have
  • Exposure to AI/ML platforms, automation, or NLP technologies.
  • Background in high-growth startups or insurtech vendors.
  • Familiarity with insurance compliance, data security, and regulatory frameworks.

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