[ServiceNow Presales] Solutions Lead

4 days ago

Houston, TX, United States Tata Consultancy Services Full time

TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our ServiceNow Practice. This individual will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead;

  • is expected to develop, present TCS services capabilities and tailor-made solutions to address customers business requirements.
  • should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements
  • would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives


Responsibilities:
  • Drive sales and solution activities, solution designing, and project planning
  • Contribute to project strategy and deliverable planning
  • Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
  • Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
  • Evolve business solutions, articulate as appropriate to client audiences
  • Provide product demos and support proof of concepts as required
  • Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
  • Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
  • Develop and share reusable assets that can be readily applied to new opportunities


Required Skills:
  • 10+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
  • Experience in ITxM, CMDB, CSDM and Discovery
  • Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI & other industry specific solutions
  • Technical knowledge in the following areas:
  • ServiceNow Platform, workflows, Integrations
  • ServiceNow implementation experience
  • Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing.
  • ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA).
  • Able to mentor, build teams, work in a team, work independently.


Soft skills:
  • Good oral and written communication skills
  • Ability to proactively propose alternate solutions to the customer as and when needed
  • Good organizational and inter-personal skills to communicate with business stakeholders
  • Self-driven, motivated and results orientated
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment


Travel: - Willingness to travel as necessary

Salary Range: $153,600-$237,200 a year

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