UX Researcher II

Job Description

Verisk Underwriting Solutions, Core Lines, is redefining our customer experience. Our Reimagine program is focused on modernizing our Forms, Rules and Loss Cost product and enabling delivery through a digital platform, enabling consumption and integration into customer workflows.

This role focuses on enhancing the efficiency of our Core Lines Web platforms by improving the tools and experiences for our external insurance industry customers and internal content creators. As a Usability Specialist, you will play a critical part in understanding user needs and transforming research insights into solutions that simplify processes and save time. Your approach will involve a range of methodologies, including field studies, interviews, and surveys, to gain a deep understanding of user behaviors and challenges.

You will collaborate closely with designers, product owners, and technical teams to align on goals, support research efforts, and drive customer-focused outcomes. The position requires someone detail-oriented, adaptable, and capable of both conducting independent research and evaluating the work of others to uphold high-quality standards. You will turn insights into actionable recommendations, define and test design solutions, and provide guidance to refine user experiences across one or more products

Responsibilities

• Help define the long-term vision, strategy, and goals for UX research for the Core Reimagine Platform team.
• Identify the best human-centered research methods (quantitative and qualitative) to answer questions about our users, based on research questions, timelines, and resourcing.
• Define and execute a comprehensive research roadmap; communicate and refresh it regularly to ensure relevancy.
• Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.
• Collaborate and communicate effectively with cross-functional teams across design, product, engineering, and management.
• Create repeatable and scalable mechanisms to evaluate Generative AI experience solutions from a holistic customer perspective.
• Continually learn, grow, and improve the craft of UX research.

Qualifications

Basic Qualifications:

• Proven success leading business-to-business (B2B) user research projects with demonstrated impact.
• Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
• Experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
• Experience with research methods including: Field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products. Ability to design and lead participatory design workshops.
• BS in Human Factors, Cognitive Psychology, HCDE, or Computer Science with relevant research experience, or similar.

Preferred Qualifications:

• MS or Ph.D. in Human Factors, Human-Computer Interaction, Cognitive Engineering with relevant research experience, or similar.
• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• An unfailing passion and capacity to advocate on behalf of our users.
• Experience in an Agile/scrum environment.
• Ability to work with a startup mentality, juggling multiple projects at varying stages of completion.
• User research or other experience from a technical field, such as software development, Systems Manager or similar.
• Experience delivering human factors and human-centered research to deliver UIs and digital user experiences, especially ones that leverage generative AI (genAI) and large language models (LLM).

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About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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