AWS Connect Engineer

6 days ago

Addison, TX, United States Tech Tammina Full time

Job Title: AWS Connect Engineer Level 2 or Level 3

Duration: 6-month contract-to-hire.

Worksite Location: 4-days onsite in Addison, TX

Rate: Market

Interview Process: (2) Rounds of Onsite Technical Interviews from their office in Addison, TX

AWS Connect Environment - Current State:

  • Migrate platform from Select Medical's AWS tenant to Concentra's platform.
  • This will be a lift-and-shift-no rearchitecting, mostly replication and tenant alignment.
  • Platform Status: AWS Connect is fully live in all centers and in active development.
Technical Skills Required:
  • IVR / Chatbot Development, including deep knowledge of best practices in IVR and chatbot creation is essential, because this is a customer-facing system.
  • Ability to perform hands-on development and troubleshooting in a live environment, with practical skills validated through and on-site testing.
Essential Duties and Responsibilities:
  • Develops AWS Connect-based contact center solutions, ensuring performance and reliability.
  • Support integrations between AWS Connect and Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services.
  • Create and optimize custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience.
  • Collaborate closely with senior engineers, product managers, and business stakeholders to understand technical requirements.
  • Participate in code reviews, Agile development processes, and sprint planning.
  • Apply security best practices and compliance requirements (PCI-DSS, GDPR, etc.).
  • Assist in integrating AWS Connect with CRM systems, third-party APIs, and enterprise applications.
  • Ensure automation of deployments and infrastructure provisioning using Terraform are accurate and timely.
  • Monitor AWS Connect performance using CloudWatch, logging tools, and real-time insights.
  • Troubleshoot and resolve AWS Connect issues to maintain operational integrity and customer satisfaction
Education/Credentials:
  • Education Level: Bachelor's Degree, Major: Computer Science or Computer Engineering - Degree must be from an accredited college or university.
  • Certifications and/or Licenses: AWS Certification Preferred, not required
  • Minimum of 6 years of experience in software engineering, with a strong focus on cloud-based development.
  • 2+ years of experience working with AWS services, particularly AWS Connect.
  • Strong grasp of creating, troubleshooting and updating users/groups/roles/polices in AWS IAM, in regard to connectivity between AWS resources.
  • Demonstrated experience in Python, Node.js, . and/or C#, or Java for backend development.
  • Experience with VoIP, SIP, WebRTC, and contact center technologies is a plus.
  • Hands-on experience with CI/CD pipelines.
  • Troubleshooting skills in AWS Connect are critical for ensuring seamless communication solutions that enhance customer service operations, directly impacting companies' ability to deliver high-quality healthcare services efficiently tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
  • Excellent analytical and problem-solving skills are essential.
  • Must possess a personal sense of urgency.
  • Ability to effectively multi-task and adapt to changing business priorities.
  • Superior customer service skills.
  • Excellent time management and organizational skills are required.
  • Strong attention to detail.

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