Technical Business Analyst- Oracle Cloud
5 days ago
Location: Open to remote but local to Boston is preferred. Monthly travel required for remote (paid by client)
Duration: 12+ months contract
IV: Phone and Video
Visa: No H1b/CPT
- Technical BA
- Act as the SME for Oracle Cloud Order Management for the Customer Service and Field Service team
- 6 years with Oracle Cloud or EBS - eBusiness Suite
- Experience working with System Integrator and System configuration
- Design solutions for integrations
PURPOSE
This hands-on individual completes business optimization analysis and recommends solutions to improve efficiencies and reduce costs within the organization. This individual supports the implementation and continuous improvement of the company's system strategy to meet evolving business needs, while providing a strong service to cross-functional stakeholders. This individual is an effective communicator with exceptional interpersonal skills and a proven track record of successfully documenting and communicating business requirements for both technical and non-technical audiences.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Experience in Oracle Cloud implementations
- Knowledge of Oracle Cloud - Order Management, Enterprise Contracts, Fusion Pricing required
- Ability to design and manage complex integrations
- Knowledge of Oracle Cloud Modules
- Knowledge of Oracle eBusiness Suite
- Knowledge of Salesforce - Sales Cloud, Service Cloud, Digital Experience (Communities) is preferred
- Ability to influence stakeholders by using data and knowledge of systems and processes.
RESPONSIBILITIES
- Manages and follows software development life cycle and leads formal computer system validation activities that comply with regulatory bodies' requirements where applicable.
- Gathers system requirements, configures system, and manages system break fixes. Translates business requirements for developers to implement. Monitors solution integrations to ensure functioning of integrated systems. Monitors and prepares system for updates.
- Manages issue triaging, including troubleshooting, investigating, performing root cause analysis, and engaging stakeholders for issue resolution.
- Develops and maintains processes to continuously monitor data quality and integrity in applications, including ticket management and license management.
- Works with internal and external stakeholders to develop new requirements for the design and implementation of new service tools and improvements. Proactively communicates and collaborates with stakeholders to analyze information needs and functional requirements.
- Maintains up-to-date knowledge in the applications of new and existing products and solutions.
- Identifies and drives business, project process, and workflow improvements where appropriate.
- Develops presentations to share data collection, analysis, and recommendations. Provides leadership with information for decision making and planning.
- Effectively promotes company services and solutions to increase customer satisfaction and utilization of such solutions to achieve established growth targets.
- Coordinates technical training and support for customers and employees.
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