Service Contracts Administrator
5 days ago
Insight Global is seeking a qualified Service Contracts Administrator in support of one of our large clients in Nashville, TN. This candidate will utilize foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP system, and handle service contracts throughout their lifecycle. Responsibilities include, but aren't limited to:
Coordinate all phases of service contract management, including review, compliance verification, and operationalization of customer deliverables
Ensure data accuracy and streamline processes using CRM systems, ERP software, and custom databases
Serve as the primary contact for service contract booking requests and resolve customer entitlement issues
Analyze and communicate contract requirements, pricing, and terms to ensure compliance with laws, policies, and internal standards
Create and maintain procedures, streamline cross-functional processes, and build partnerships across teams
Manage priorities, support teammates, and collaborate with Sales and internal teams to align with business goals
Proactively manage priorities and escalate issues when necessary
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
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Experience in customer service and/or contract processing
Familiar with working in CRM and ERP systems
Bachelor's degree in Business or related field of study and 1-2 years of experience OR 3-5 years of experience in a Sales Support role
Good customer service skills and attention to detail
Advanced skills in MS Office (Word & Excel)
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