Patient Access Representative

The Patient Access Representative serves as the first point of contact for patients, visitors, and healthcare providers. This role involves a combination of administrative duties, customer service, and clerical support to ensure a smooth and efficient flow of operations at the front desk. The Patient Access Representative plays a crucial role in managing patient check-in and check-out, verifying insurance information, answering inquiries, and maintaining a welcoming and professional environment for all visitors to the surgery center.

ESSENTIAL FUNCTIONS:

Patient Check-In and Check-Out:

• Patient Reception: Greet patients and visitors in a friendly and professional manner as they arrive at the surgery center.
• Check-In Procedures: Verify patient information, confirm appointments, and collect required documents such as insurance cards, identification, and consent forms
• Ensure Smooth Patient Flow: Manage patient flow and ensure that patients are promptly checked in and escorted to waiting areas or exam rooms.

Insurance Verification and Documentation:

• Verify Insurance Coverage: Collect and verify patient insurance information, ensuring coverage and ensuring prior authorization is obtained when needed.
• Documentation Management: Ensure that all necessary paperwork, including insurance details, medical history, and consent forms, are completed and entered into the system accurately.
• Billing Support: Assist with billing inquiries and provide patients with information about co-pays, deductibles, and other financial responsibilities.

Patient Communication and Customer Service:

• Answering Calls: Answer incoming calls in a timely, professional manner, addressing patient inquiries or directing them to the appropriate department.
• Provide Information: Offer general information to patients about services, preparation instructions for surgery, and general ASC policies.
• Resolve Issues: Handle patient inquiries and concerns with professionalism and empathy, directing them to appropriate personnel for further assistance if necessary.
• Coordination: Work with medical and administrative staff to ensure patients receive the information and support they need.

Administrative Duties:

• Data Entry: Enter patient information and appointment details into the electronic health record (EHR) system.
• Manage Front Desk Supplies: Ensure the front desk area is stocked with necessary forms, brochures, and supplies.

Maintaining a Professional Environment:

• Patient Confidentiality: Maintain patient privacy and confidentiality in accordance with HIPAA regulations.
• Facility Cleanliness: Ensure the front desk area is clean, organized, and presentable at all times.
• Supportive Atmosphere: Maintain a calm, welcoming, and supportive atmosphere for patients, families, and visitors.
• Work with Medical Staff: Collaborate with nurses, physicians, and surgical teams to ensure smooth patient transitions between departments (e.g., from waiting to surgery).
• Assist with Clerical Tasks: Provide general clerical support to administrative and medical teams, as required, to ensure the overall efficiency of the ASC.

Working Conditions

• Full-time position: Monday - Friday
• The role is primarily based at the front desk area of the surgery center, involving regular interaction with patients, visitors, and staff.
• Interaction with medical professionals, insurance companies, and external providers.
• Occasional exposure to medical terminology and healthcare-related processes.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and continuing education.
• A supportive work environment focused on patient care and staff wellbeing.

Requirements

• High School Diploma or equivalent (required).
• Additional education or certification in healthcare administration, medical office management, or related field is preferred.
• Previous experience in a front desk or customer service role, preferably in a healthcare or medical setting.
• Experience with insurance verification and scheduling is preferred.
• Knowledge of medical terminology and familiarity with electronic health records (EHR) systems is a plus.
• Strong interpersonal and communication skills with the ability to interact professionally with patients, families, and medical staff.
• Excellent organizational and time management skills to manage a high volume of tasks in a fast-paced environment.
• Attention to detail and accuracy in entering patient information and verifying insurance.
• Ability to remain calm and professional under pressure or in difficult situations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new office systems quickly.
• Knowledge of HIPAA guidelines and confidentiality standards.

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