IT Project Coordinator

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Project Coordinator to join our team in Baltimore, MD

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Department: ProIT
Reports To: Director of ProIT Operations
FLSA Status: Full-Time / Exempt

Purpose

The IT Project Coordinator is the go-to person for managing and coordinating customer-facing technology projects at UBEO. This role ensures projects are delivered on time, within scope and budget, while maintaining clear and effective communication with both customers and internal stakeholders. The Project Coordinator creates and maintains project plans, manages timelines and resources, and works closely with Engineers and Account Managers to ensure a high-quality customer experience.

Responsibilities

• Maintain exceptional communication throughout all phases of the project lifecycle
• Develop and manage detailed project plans, goals, milestones, and schedules using UBEO's PSA system
• Identify required resources and ensure proper allocation to meet project timelines
• Understand the objectives of each project and the role of each team member
• Ensure project goals and requirements are clearly defined and agreed upon by all stakeholders
• Coordinate the delivery and installation of technology solutions that meet quality and performance standards
• Organize and manage all project phases to ensure timely and on-budget delivery
• Proactively identify, communicate, and help resolve project risks and issues
• Keep clients informed of project progress, anticipated changes, scheduled downtime, and related updates
• Ensure successful transition of projects to production environments

Job Related Dimensions

• Strong organizational and time management skills in a fast-paced environment
• Highly professional demeanor and confident communication
• Excellent attention to detail and proactive problem-solving ability
• Ability to match technical resources to issues quickly and appropriately
• Effective listener with strong note-taking and documentation skills
• Proficient in Outlook, Word, Excel, and project management platforms
• Awareness of UBEO's core IT services and product offerings
• Familiarity with IT support tools, systems, and service delivery models
• Self-motivated, dependable, and driven to deliver excellent results
• Ability to work independently and remain calm under pressure
• Strong multitasking, prioritization, and troubleshooting skills
• Exceptional written and verbal communication
• Strong planning, organizational, and follow-through capabilities

Qualifications

• Bachelor's degree or equivalent in a relevant field OR 2 years+ experience in technical project management
• Experience using project management software for tracking and collaboration
• Solid understanding of network infrastructure, server environments, and cloud-based systems (e.g., Server, Switch, Firewall, PC, Microsoft 365, Azure, AWS)

Physical Demands & Work Environment

• Ability to sit at a desk for prolonged periods of time
• Ability to talk on the phone and work with various computer tools and applications
• Ability to type and compose written communication in various forms

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

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