Business Analyst

1 week ago

Charlotte, NC, United States Spectrum Full time
Job Summary

Are you positive and proactive with a passion for business analysis? Do you enjoy working in a fast-paced, collaborative environment? Organized, analytical, and good communicator? Then you'll thrive as a Business Analyst for the Customer Service Reliability team at Spectrum.

At Spectrum, we keep more our customers connected across a 41-state footprint. The Customer Service Reliability team strengthens the connections between Spectrum and our residential customers. This team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Business Analyst you'll analyze business operations and recommend solutions to align individual business functions with organizational goals. You'll use your understanding of an organization's structure, policies, operations, and data analysis to improve general business processes and planning.

Responsibilities

WHAT OUR BUSINESS ANALYSTS ENJOY MOST
  • Compiling, analyzing, interpreting, and presenting data related to current and future operation
  • Creating reports, charts, graphs, and presentations to aid in proposing new strategies for successful business changes
  • Developing project estimates by identifying phases and elements, personnel requirements, and costs
  • Analyzing external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management
  • Recommending use of new technology or existing technology alternatives to solve problems or make improvements
In this role you'll work individually and within a team in a dynamic office environment. You'll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You'll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications
  • Experience: Business analysis or related experience: 2 years or more
  • Education: Bachelor's degree in business or related field or quivalent combination of education and experience
  • Skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
  • Abilities: Quickly identify business problems & opportunities; prioritize & organize effectively; analyze & interpret data, communicate clearly both orally and in writing

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