Desktop Support Analyst

2 weeks ago

Charlotte, NC, United States AccruePartners Full time
THE TEAM YOU WILL BE JOINING:
  • Become part of a high-growth company within the energy sector, boasting substantial revenue of over $500 million
  • Join an innovative and forward-thinking organization that is leading the way in its industry.
  • Benefit from the stability and success of a company with strong revenue growth and a solid market presence.
  • Contribute to a sizable workforce of industry experts and talented professionals, fostering a dynamic and collaborative environment.

WHAT THEY OFFER YOU:
  • Access to state-of-the-art technology and resources to support your success in your role.
  • Continuous professional development opportunities tailored to your career goals and aspirations.
  • Emphasis on promoting work-life balance and a healthy lifestyle, with supportive company culture.
LOCATION:
  • Charlotte, NC and onsite 5 days per week
WHAT YOU'LL DO:
  • Provide desktop support for Windows 10/11, M365/Office applications, Intune, Adobe, and standard hardware like laptops and printers.
  • Troubleshoot hardware and software issues, minimizing downtime for employees while ensuring efficient resolution without the need for direct supervision.
  • Take full ownership of the installation and setup of new desktops, laptops, and peripherals, overseeing the entire process from planning to execution, ensuring smooth deployment with minimal oversight and a focus on efficiency and quality.
  • Help build and improve the company`s knowledge base system and processes.
  • Act as a self-starter, managing tasks and resolving issues without constant supervision.
  • Maintain clear documentation of issues, solutions, and processes within ServiceNow ticketing system.
THE BACKGROUND THAT FITS:
  • At least 5 years of experience in desktop support or similar technical roles.
  • Strong troubleshooting skills, with an ability to resolve complex hardware/software issues.
  • Proficiency with the Microsoft stack, including Windows 10/11, M365, Intune, and Adobe applications.
  • Experience installing, configuring, and maintaining desktop hardware and software.
  • Self-motivated with the ability to work independently and in a team environment.
  • Comfortable in a fast-paced, dynamic environment with strong organizational skills.

#LI-HW

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