Server

2 weeks ago

Cleveland, OH, United States Benihana Full time
Position Summary:

Ensures a positive guest interaction while serving guests in a friendly, timely and efficient manner.

Essential Functions and Responsibilities:

  • Assumes 100% responsibility for quality guests' experience.
  • Welcome and greet guests within two minutes of being seated.
  • Informs guests of specials and menu changes.
  • Offers specific beverage, appetizer, entrée, and dessert recommendations either upon request or you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Clean and prepare the table for the arrival of menu items.
  • Perform side work during each shift as required by service station assignment.
  • Maintain clean and stocked service and dining areas.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.
  • Respond promptly and courteously to any requests.
  • Provide proactive beverage refills.
  • Prepare final bill, present check to guest, accept payment, and process through the POS system or pat at the table system.
  • Be ready and willing to assist fellow servers before they ask.
  • Expresses appreciation to the guests, for their visit and invite them to return.
  • Attends all scheduled employee meetings and brings suggestions for improvement.
  • Notify the manager-on-duty any time a guest is not 100% satisfied with their experience.
  • Covers other servers duties while on break as requested by MOD and in accordance with rotation.
  • Participates in scheduled catering events as required.
  • Performs other duties as assigned by a supervisor.
Job Requirements:
  • Previous server experience in restaurant or hospitality sector required or minimum six months experience working for any of our restaurants as a host, busser or other similar guest interfacing position. Must have good performance and manager reference.
  • 18 years of age or older as required by state law to serve alcoholic beverages.
  • Ability to handle money and operate a point-of-sale system.
  • Food handler's card and alcohol awareness training certification where required by state and local laws.
  • Eligible to work in the United States.

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