Senior ServiceNow ITOM and ITAM Technical Consultant

Senior ServiceNow ITOM and ITAM Technical Consultant

Req number:

R6262

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Senior ServiceNow ITOM and ITAM Technical Consultant, you will be responsible for working with clients on ServiceNow engagements.

Job Description

We are in need of a Senior ServiceNow ITOM and ITAM Technical Consultant . This is a full time, remote position.

The Senior ServiceNow ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

• Refine stories

• Collaborate with business consultants to align technical work with process goals

• Provide technical oversight and guidance to the implementation team

• Ensure adherence to ServiceNow platform standards and customer security policies

• Participate in Agile ceremonies and support sprint deliverables

• Provide advisory support

• Troubleshoot issues and support UAT and go-live activities

• Deliver documentation and support knowledge transfer

• Partner with the team to resolve UAT findings

• Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization's use of the system

• Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps

• Maintain existing and develop additions to the service catalog and related workflows

• Implement software solutions using ServiceNow tools and best practices

• Assist in building workflows and writing automated scripts

• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

• Monitor health, usage, and overall compliance of ServiceNow and its integrated applications.

• Load, manipulate and maintain data between ServiceNow and other systems.

• ServiceNow ITOM and ITAM Asset Management

• Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro

• Demo CMDB Health and Service Map solutions

• Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)

• Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection

• Create and utilize reports and dashboards to demonstrate current and historical usage

• Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors

• Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation

• Assist with data loads, including stockroom creation

What You'll Need

Required:

• 5+ years experience of ServiceNow technical experience

• Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist - Discovery, Certified Implementation Specialist - SAM

• Advanced skill in configuring and supporting ServiceNow including architecture experience

• Experience implementing ServiceNow Discovery and Service Mapping

• ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience

• Strong ITIL methodology competency

• Ability to work remotely and largely unsupervised

• Experience producing and delivering written requirements and creating and maintaining technical documentation

• Experience producing and executing test scripts and test plans

• Ability to work on multiple priorities and/or projects simultaneously

• Effective verbal and written communication skills

• Strong attention to detail

• Problem solving ability

• Strong team player with ability to build positive and collaborative relationships within the organization

• Willingness to develop professionally and eager to learn

Preferred:

• Certified Implementation Specialist - Service Mapping

• Certified Implementation Specialist - HAM Pro

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$150,000 - $175,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.