Patient Access Rep

2 weeks ago

Lafayette, LA, United States Cardiovascular Institute of the South Full time
Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:
  • Choice of three health insurance plans
  • Dental insurance coverage
  • Vision insurance coverage
  • 401(k) with company match and profit-sharing plan
  • Company-paid short-term and long-term disability coverage
  • Company-paid life insurance for you and your family
  • Access to company-provided training and educational resources
  • Eligibility for annual merit-based performance increases
  • Accrued General Purpose Time (GPT)
  • Eight company-paid holidays
  • Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
  • Complimentary Employee Assistance Program (EAP) for all employees and their dependents
About the Role
  • Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
  • Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
  • Support patient care and communication flow through efficient call handling and accurate documentation.
How You'll Drive Our Mission Forward
  • Answer 100-150 calls daily, routing them correctly and ensuring patients receive timely service.
  • Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
  • Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
  • Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds;

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