Vlocity Technical Architect

3 days ago

Houston, TX, United States Procyon TS Full time
About the Role

We are seeking a Vlocity Technical Architect with deep expertise in Salesforce Industries (SFI) to support large-scale digital transformation initiatives for Our Direct Client , a leading retail electricity provider. The ideal candidate will architect scalable Vlocity solutions, optimize customer/utility workflows, and help modernize customer engagement and operational platforms.

This role requires strong hands-on architectural leadership, deep domain alignment with Energy & Utilities, and experience working in hybrid onshore/offshore delivery models.

Required Skills & Qualifications
  • 7+ years of Salesforce experience, with 4+ years in Salesforce Industries (Vlocity).
  • Strong hands-on experience with:
  • OmniStudio (OmniScript, IP, DataRaptor, FlexCards)
  • Vlocity EPC
  • Vlocity CPQ
  • Experience designing solutions for Energy & Utilities or retail energy customers (preferred).
  • Expertise in Salesforce architecture, Apex, LWC, integrations (REST/SOAP), and data modeling.
  • Strong understanding of metering, billing, energy products, rate plans, customer lifecycle, or retail electric market workflows.
  • Excellent communication and stakeholder management skills.
Key Responsibilities
  • Technical Architecture & Solution Design
  • Design end-to-end Salesforce Industries/Vlocity architecture, including data models, integration patterns, and omnichannel customer experiences.
  • Build scalable solutions using OmniScript, DataRaptors, Integration Procedures, FlexCards, EPC (Enterprise Product Catalog), and CPQ.
  • Define technical roadmaps aligned with Our Direct Client 's business goals across retail energy, customer onboarding, billing, and service operations.
Energy & Utilities Alignment
  • Architect solutions for processes like customer acquisition, service enrolment, contract management, usage data workflows, product configuration, rate plans, and billing interactions.
  • Optimize customer engagement journeys specific to retail electricity markets.
Implementation & Delivery
  • Lead technical governance, code reviews, and best practices in a hybrid onsite/offshore environment.
  • Collaborate closely with Product Owners, Business Analysts, and Energy Operations teams to translate requirements into scalable technical solutions.
  • Ensure the architecture adheres to performance, security, compliance, and data integrity standards.
Integration Expertise
  • Work with integration teams to architect APIs and data flows between Salesforce Industries and systems such as:
  • CIS / Billing systems
  • Energy usage data platforms
  • CRM and customer engagement tools
  • Payment gateways and marketing automation systems
Leadership & Collaboration
  • Provide technical leadership to developers, administrators, and cross-functional teams.
  • Conduct impact analysis, troubleshoot complex issues, and recommend platform improvements.
  • Champion Vlocity/SFI best practices across the organization.

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