Veterinary Receptionist

2 weeks ago

Atlanta, GA, United States Innovetive Petcare Full time
Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Atlanta, Georgia

Compensation: $16.00 - $18.00 / hour

Description

Vernon Woods Animal Hospital | Just minutes from Atlanta

Are you passionate about pets and people? Do you love working in a fast-paced environment where every day makes a difference? Vernon Woods Animal Hospital is looking for a friendly, organized, and compassionate Full-Time Veterinary Receptionist to join our team in Sandy Springs, Georgia

We've been a trusted name in veterinary care for over 40 years. As a family-owned, full-service animal hospital, we provide high-quality medical, surgical, diagnostic, and wellness services to dogs, cats, and small mammals. Our team is dedicated, skilled, and deeply committed to providing outstanding care-not just for pets, but for the clients who love them.

At Vernon Woods Animal Hospital, we believe our front desk team sets the tone for each visit. As a veterinary client service representative, you'll play a vital role in making every pet owner feel welcome, informed, and supported.

You'll be more than a receptionist-you'll be a key connection between clients and the medical team, helping us deliver exceptional experiences from start to finish.

What You'll Be Doing:
  • Greet clients and pets warmly in person and over the phone
  • Answer phones, triage calls, schedule appointments, and manage reminders
  • Check clients in and out efficiently while ensuring all necessary paperwork is completed
  • Process payments, prepare invoices, and manage financial transactions
  • Communicate effectively with clients regarding appointment details, services, and follow-up care
  • Maintain accurate and up-to-date medical records and patient files
  • Assist with inventory management and product orders for the front desk
  • Support the veterinary team with administrative tasks as needed
  • Keep the front desk and lobby clean, organized, and welcoming
  • Demonstrate empathy and professionalism during emotionally sensitive situations (e.g., euthanasia, emergencies)
What We're Looking For:

We're seeking a dedicated and client-focused individual who:
  • Has excellent communication skills, both verbal and written
  • Is compassionate, positive, and calm under pressure
  • Is comfortable multitasking in a busy environment
  • Is computer literate and familiar with appointment software and digital records (experience with veterinary software is a plus)
  • Takes initiative and is eager to support the team however needed
  • Maintains a professional, polished demeanor and appearance
  • Has a genuine love for animals and a strong commitment to client care
  • Is reliable, punctual, and detail-oriented
  • Can work a flexible schedule including some weekends and holidays
  • Previous experience in a veterinary hospital, animal shelter, or medical office setting
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • Familiarity with veterinary medical terminology and services is a big plus
  • Bilingual (English/Spanish) is a plus, but not required
What We Offer:
  • Full-time, consistent schedule: An Average of 33-35 hours weekly is guaranteed, with weekends scheduled on rotation.
  • Competitive pay, based on experience
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • Continuing education (CE) fund + opportunities for training & growth
  • Employee discounts on veterinary services and products
  • A supportive, family-owned culture that values your contributions

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