ServiceNow Architect- US

5 days ago

San Diego, CA, United States Zortech Solutions Full time
Role: ServiceNow Architect

Location: San Diego, CA (Hybrid - Weekly Twice)

Experience & Expertise:
  • Experience in providing strategy, design, architecture, and technical insight in designing and supporting the ServiceNow platform on best practices of ITSM/ ITAM/ ITIL
  • Experience in defining the architecture of ServiceNow implementations and oversee their successful Deployment, Configuration, Implementation and Administration (ServiceNow ITSM, ITOM, ITBM/ Strategic Portfolio Management)
  • Good understanding & implementation of ITIL processes including Incident Management, Problem Management, Change Management, Knowledge Management and CMDB
  • In-depth knowledge of the technical implementation of Service Catalog, designing Workflows, executing plans, Reporting, Discovery, Integrations, Workflow administration, report setup, data imports and exports.
  • Experience writing SOPs for ServiceNow ITSM, Configuration Management/ CMDB
  • Deployment and Implementation experience of the HRSD module, Software Asset Management (SAM) and Hardware Asset Management (HAM)
Project Deliverables:
  • Lead Requirement Gathering, Scoping-in and design workshop by engaging with client stakeholders.
  • Assess current deployments, footprint and configurations followed by suggesting strategic recommendations for improvement as well as technical best practices.
  • Analyze the time & resource requirements for overall change management including design, development & implementation of technical solutions.
Certifications:
  • ITIL
  • ServiceNow Certified Systems Administrator (CSA)
  • ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)


Please share your updated resume to pavan@zortechsolutions.ca

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