Customer Success Program Manager
6 days ago
Job Description
An employer is seeking a Customer Success Program Manager to join their team. He or she will be joining a new revenue generation organization in helping to create a customer facing application. The Customer Success PM will be responsible for receiving input and feedback from customers (via email, social media, etc) and begin to understand where the issues is coming from and create a customer journey guide on how to ensure these issues do not arise again or what the proper steps are to troubleshoot. He or she will be working with various engineering teams to help understand these concerns/issues, this role is not required to do the troubleshooting or be technical. From there, the PM will be responsible for creating a framework in which these issues will be uploaded for future understanding and used for predictive analysis. The ideal candidate will have experience building up such frameworks from scratch as this in a new role being created within the organization and be able to create a guide on how to create this framework for others to understand. This role is a hybrid onsite 3 days a week role. and hourly pay ranges from $30 - $40/hr depending on experience and feedback from the client.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
5+ years of experience in a Customer Success PM role or similar
Hands on experience with Jira
Proficient in Microsoft suite
Experience using Tableau, PowerBI or similar for data analytics
CRM experience such as Salesforce Previous HP, HPE or Dell experience
-
Senior Program Manager
6 days ago
Shenandoah, TX, United States HP Full timePosition Summary The Senior Program Manager for Bounty Solutions/ Ecosystem will be a key member of the HP ED&M (Ecosystem Development & Monetization) team within Consumer PC GBU and serve as a lead to the strategic direction and execution of our value props and offerings. You will be responsible for creating bounty solutions & ecosystem platform that...
-
Senior Program Manager
4 days ago
Shenandoah, TX, United States HP Full timePosition Summary The Senior Program Manager for Bounty Solutions/ Ecosystem will be a key member of the HP ED&M (Ecosystem Development & Monetization) team within Consumer PC GBU and serve as a lead to the strategic direction and execution of our value props and offerings. You will be responsible for creating bounty solutions & ecosystem platform that...
-
Senior Program Manager
12 hours ago
Shenandoah, TX, United States HP Full timePosition Summary The Senior Program Manager for Bounty Solutions/ Ecosystem will be a key member of the HP ED&M (Ecosystem Development & Monetization) team within Consumer PC GBU and serve as a lead to the strategic direction and execution of our value props and offerings. You will be responsible for creating bounty solutions & ecosystem platform that...
-
Customs Manager
1 week ago
Shenandoah, TX, United States HP Full timeAre you a trade compliance expert who thrives on solving complex challenges and driving operational excellence? Join us as a Customs Manager and play a pivotal role in shaping compliant, efficient, and cost-effective cross-border trade operations for one of the world's most innovative companies. About the Role As a Customs Manager, you will lead North...
-
Program Manager
2 weeks ago
Shenandoah, TX, United States AIM World Services Full timeJob Title: Program Manager Location: Guam *Must have a valid US Passport* AIM World Services Inc. is seeking a highly skilled Program Manager to serve as the primary liaison between our company, the client, and key stakeholders across various branches of the U.S. military and associated prime contractors. Based in Guam, this position plays a pivotal role in...
-
Program Manager
2 weeks ago
Shenandoah, TX, United States AIM World Services Full timeJob Title: Program Manager Location: Guam *Must have a valid US Passport* AIM World Services Inc. is seeking a highly skilled Program Manager to serve as the primary liaison between our company, the client, and key stakeholders across various branches of the U.S. military and associated prime contractors. Based in Guam, this position plays a pivotal role in...
-
Customer Care Specialist I
1 week ago
Shenandoah, TX, United States Dorf Ketal Full timeJOB TITLE: Customer Care Specialist I DEPARTMENT: Supply Chain REPORTS TO: Customer Service Manager SUMMARY: The Customer Care Specialist will work in a fast-paced and collaborative team environment. This role is responsible for managing day-to-day relationships and orders for complex, key customer accounts, ensuring proficient and knowledgeable customer...
-
Customer Accounts Advisor
1 week ago
Shenandoah, TX, United States Aaron's Full timeCustomer Accounts Advisor The salary range for this role is $13.25 to $14.00 per hour*. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100%...
-
Customer Accounts Advisor
1 week ago
Shenandoah, TX, United States Aaron's Full timeCustomer Accounts Advisor The salary range for this role is $13.25 to $14.00 per hour*. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100%...
-
Shenandoah, TX, United States Bank of America Full timeAdvisor Development Program Client Associate: Greater Houston, TX The Woodlands, Texas To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge
