Team Leader, Customer Experience

1 week ago

Nashville, TN, United States Crate and Barrel Full time

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.

A day in the life as a Team Leader, Customer Experience & Outreach...

  • Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
  • Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
  • Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
  • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you'll bring to the table...

  • Your sense of personal style with a discerning eye and passion for design and home furnishings
  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent

We'd love to hear from you if you have...

  • 1+ years customer service or retail experience
  • Full-Time roles:  Open availability to work flexible hours on weekdays, evenings and weekends
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

  • Team Leader

    7 days ago

    Nashville, TN, United States Jenis Splendid Ice Cream LLC Full time

    In Tennessee, our Team Jeni's Team Leaders have the opportunity to earn an average of $19.49 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Tennessee, if the average hourly earnings of a Team Leader are less than $17 per hour in a two-week pay...

  • (Nashville) Team Leader

    7 days ago

    Nashville, TN, United States Plato's Closet: Nashville, Cool Springs and Murfreesboro TN Full time

    Plato's Closet is hiring a Team Leader for our store in Nashville! Full- and part-time positions available. Plato's Closet is a locally owned and operated retail store -- part of a nationwide network of stores that buy and sell teenage clothing. We stock the latest looks in clothing and accessories from the hottest brand-name designers for girls and guys. If...

  • Capacity Assessment Team Leader

    1 week ago

    Nashville, TN, United States GE Aerospace Full time

    Job Description Summary The Capacity Assessment Team Leader is responsible to build and develop a team to implement processes and measurement systems relating to capacity, capacity assessment and delivery readiness. The Team Leader leads the implementation and execution of this process with suppliers ensuring that there is a regular, thorough and robust...

  • NIght and Weekend Team Leader

    1 week ago

    Nashville, TN, United States Chariot Logistics Inc Full time

    Night & Weekend Team Leader - Chariot LogisticsLocation: Nashville, TN Schedule: Monday, Tuesday, Friday: 10:00 AM - 7:00 PM Saturday & Sunday: 8:00 AM - 5:00 PM Chariot Logistics is growing, and we're looking for a motivated Night & Weekend Team Leader to join our expanding team! This role is ideal for someone who thrives in a fast-paced environment,...

  • One Bellevue

    1 week ago

    Nashville, TN, United States Chick-fil-A Full time

    Description At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager;...

  • Prin Customer Experience Analyst

    6 days ago

    Nashville, TN, United States UKG Full time

    Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We...

  • FEMA Corps Team Leader

    8 hours ago

    Nashville, TN, United States AmeriCorps NCCC Full time

    AmeriCorps NCCC is a full-time, limited-term service program for young adults. During an 11-month term as a FEMA Corps Team Leader, you can expect to Lead a team of 8-12 other young adults Travel the country, all expenses paid Complete 3-6 different service projects with the Federal Emergency Management Agency (FEMA). FEMA Corps service projects focus on...

  • Customer Experience Specialist

    2 weeks ago

    Nashville, TN, United States Cottonwood Residential Full time

    Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Melrose...

  • Customer Experience Specialist

    4 days ago

    Nashville, TN, United States Cottonwood Residential Full time

    Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Melrose...

  • PT Customer Experience Admin Coworking

    5 days ago

    Nashville, TN, United States Serendipity Labs Full time

    At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and...