Account Executive, Mid-Market

2 weeks ago

San Francisco, CA, United States Front Full time

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We're looking for a Mid-Market Account Executive to join our growing Sales team. You'll be responsible for managing the full sales cycle, from prospecting to close, with mid-market & enterprise organizations that are looking to transform how they engage with their customers. You'll partner closely with our Solutions Engineering, Sales Development, Marketing, and Customer Success teams to deliver value at every step.

This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about helping customers find smarter, more human ways to communicate at scale.

What will you be doing?

  • Own the full sales cycle from qualification to close for mid-market accounts (typically 150-1,000 employees).
  • Manage inbound opportunities and proactively build pipeline through targeted outbound prospecting.
  • Conduct discovery to deeply understand customer needs and align Front's value proposition to business goals.
  • Deliver tailored demos and presentations that showcase Front's capabilities.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Accurately forecast and manage pipeline using CRM tools (Salesforce, Gong).
  • Meet and exceed quarterly revenue targets.
What skills and experience do you need?
  • 8+ years of SaaS sales experience, ideally in a quota-carrying Account Executive role.
  • Proven track record of success in a mid-market, or emerging enterprise segments.
  • Strong discovery, storytelling, and presentation skills.
  • Experience managing complex sales cycles with multiple stakeholders.
  • A consultative selling approach and a customer-first mindset.
  • Comfort working in a fast-growing environment where processes evolve quickly.
  • Excellent communication and interpersonal skills.
Front operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer
  • Competitive salary
  • Equity (we are post-series D & backed by some of the best VCs in the US)
  • Private health insurance, including plan options at no cost to employees
  • Paid parental leave
  • Flexible time off policy
  • Flexibility to work from home Monday and Friday (unless posted as a full-remote role)
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
  • Wellness Days - Fronteers get an additional day off on months with no holidays
  • Winter Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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