Community Manager- Social Media

1 week ago

Cleveland, OH, United States Sherwin-Williams Full time
Job Description

Community Manager, Social Media

Responsibilities

  1. Establish and oversee processes for internal and/or external customer service, community management planning, and user generate content moderation for the Sherwin-Williams' and Consumer Brands' brand, to drive timely and appropriate responses to social community questions/submissions while ensuring subject matter experts are engaged, business stakeholders are informed, and risks to the brand are mitigated
  2. Oversee Social Listening and Crisis Communications for Sherwin-Williams and Consumer Brands, responsible for monitoring and communicating topics of risk and concern as well as opportunities for customer engagement through social media listening to enhance Sherwin-Williams' reputation and increase brand affinity with customers
  3. Identify key measures, metrics, tracking and reports for monitoring and evaluating SW and CB social experiences around community management, social listening and reputation management contributing to overall program success
  4. Leads The Paint Stores Group reputation management initiative


Qualifications

Education

Required:
  • Bachelor's Degree
Knowledge & Experience:

Required:
  • 5+ years' experience in social media marketing or a related field
  • Experience managing budgets
  • Ability to prioritize workload based on department capacity
  • Effective verbal and written communication skills
  • Experience effectively communicating feedback and direction to key constituents
  • Excellent organizational skills, with an ability to adhere to strict deadlines
Preferred:
  • Employee management


About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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