Desktop Support Engineer

2 weeks ago

Cleveland, OH, United States Procyon TS Full time
TITLE: DESKTOP SUPPORT

Location: Cleveland, Ohio (Day1 Onsite)

FTE Only

Job Summary:

We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.

Responsibilities:

- Provide technical support for desktops, laptops, and mobile devices

- Troubleshoot and resolve printer issues, including installation, configuration, and repair

- Support meeting room technology, including video conferencing equipment and presentation systems

- Install, configure, and maintain print servers and printers

- Manage print queues and resolve print-related issues

- Collaborate with IT teams to ensure seamless support

- Document incident resolutions and maintain accurate records

- Stay up-to-date with new technologies and trends in desktop support, printing, and meeting room technology

- Has to train the other engineers on Image deployment

- Has to be available to troubleshoot the issues and help the other engineers

- Has to prepare the documentation related to image deployments

- Has to be a Single Point of Contact for the Project Management for overall deployment status/challenges

Requirements:

- 2+ years of experience in desktop support or related field

- Strong knowledge of Windows operating systems and desktop hardware

- Experience with printer troubleshooting and repair

- Familiarity with meeting room technology and video conferencing systems

- Excellent problem-solving and analytical skills

- Effective communication and interpersonal skills

- Ability to work in a fast-paced environment with multiple priorities

- Bachelor's degree in Computer Science, Information Technology, or related field

Specialized Skills:

- Print server management

- Printer troubleshooting and repair

- Meeting room technology support

- Video conferencing system support

Nice to Have:

- Certification in desktop support or related field (e.g., CompTIA A+)

- Experience with IT service management tools (e.g., ServiceNow)

- Familiarity with cloud-based technologies and services

- Experience in a similar industry or sector

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."

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