Senior Field Service Engineer, Agilent LCMS
2 weeks ago
Senior Field Service Engineer - Agilent LCMS Specialization
Location: 50% Travel - Anywhere in US near a major national airport, East coast preferred
Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.
Position Overview
We are seeking a Senior Field Service Engineer with over 8+ years of specialized expertise in LC/MS, MS, working with Agilent 6400 series MS and Agilent 1200/1260/1290 HPLC/UPLC. Sciex LCMS experience is a plus, but not required.
Key Responsibilities
- Perform on-site repairs and maintenance of laboratory instrumentation.
- Provide technical support via phone and email to clients.
- Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
- Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
Assist in scheduling, coordinating, and performing new product installations, operator training, and assay validation activities at the customer site.
Provide in-service training to customers on operations and general preventive maintenance as required when the pattern of service problems dictates. - Interpret and troubleshoot using component block diagrams, assembly drawings, and wiring schematics.
- Conduct preventive maintenance for both contract and non-contract clients.
- Ensure all service activities are documented in compliance with Quality System standards.
- Complete administrative duties including travel planning, expense reporting, and parts ordering.
Associates or Bachelor's degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or equivalent experience.
Experience
Minimum 8 years of experience in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs of Agilent LC/MS, MS and Agilent HPLC/UPLC experience required.
Compensation and Benefits
- Hourly rate: $62-72/hour
- Medical, Vision, and Dental insurance
- 15 days Paid Time Off to start (vacation and sick days)
- 10 Paid Holidays
- 401(k) retirement plan with up to 4% Company match
- Company-paid Life + AD&D, Short- and Long-Term Disability
- Paid Volunteer Time Off
- Partially Paid Medical Leave / Paid Parental Leave
It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact hrsupport@lighthouselabservices.com for assistance.
Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com
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