Client Service Associate
7 days ago
Broadview, IL
About the RoleAre you someone who takes pride in delivering exceptional customer service? Do you thrive in a dynamic, fast?paced environment where each day brings new challenges and opportunities? Windy City Limousine & Bus is looking for energetic, detail?oriented professionals to join our onsite call center team in Broadview, IL as a Client Services Associate. As a Client Services Associate, you'll play a vital role in shaping the clients experience from the very first interaction. This position involves handling incoming calls and emails, accurately entering reservations, providing quotes, and delivering top?tier customer service in a fast?paced call center environment. Youll assist clients with booking transportation services and provide expert guidance with a calm, confident, and customer?focused approach. Youll also work closely with other departments, including dispatch, billing, and group services, to ensure every trip runs smoothly, professionally, and on time. This role demands strong communication skills, attention to detail, and the ability to stay organized while multitasking under pressure. Whether you're helping a first?time traveler or a high?profile executive, youll represent the quality and reliability that Windy City Limousine is known for.
Shift DetailsEvening Shift
Key Responsibilities- Answer inbound calls, emails, and chat inquiries related to transportation reservations
- Accurately enter and update client reservations in the system
- Provide quotes, vehicle recommendations, and service guidance
- Confirm reservation details with clients to ensure accuracy and clarity
- Modify or cancel reservations as requested, following company policies
- Communicate with dispatch and other departments to coordinate trips and resolve service issues
- Follow up with clients when needed to ensure satisfaction and address concerns
- Maintain a thorough knowledge of services, pricing, and policies
- High school diploma or equivalent required
- 1+ yrs Call Center or NON?RETAIL Customer Service experience highly preferred
- Excellent verbal and written communication skills, including proofreading
- Fantastic customer service ethic with a focus on professionalism and quality
- Proficient with Microsoft Word, Excel, PowerPoint, email, and web?based tools
- Strong attention to detail with a high level of accuracy
- Passionate, hard?working, and organized with the ability to multitask and prioritize
- Able to work independently or collaboratively in a team setting
- Must exercise sound judgment, discretion, and maintain confidentiality
- Dependable and able to meet deadlines and scheduling requirements
- 401K, Health, dental, and vision insurance
- Paid time off and paid holidays
- Growth and advancement opportunities
- Employee transportation discounts
- On?the?job training and support from a collaborative team
#J-18808-Ljbffr
-
Evening Client Services Associate
13 hours ago
Broadview, IL, United States ECHO Transportation Full timeA transportation service provider is seeking a Client Service Associate for their onsite call center in Broadview, IL. You will handle calls and emails, provide quotes, and assist clients with reservations, necessitating strong communication and organizational skills. Previous call center or customer service experience is preferred. The role offers...
-
Customer Service Associate II
7 days ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
-
Customer Service Associate II
7 days ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
-
Customer Service Associate II
5 days ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
-
Customer Service Associate II
5 days ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
-
Customer Service Associate II
5 days ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
-
Customer Service Associate II
5 days ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
-
Customer Service Associate II
5 days ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
-
Customer Service Associate II
1 week ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
-
Customer Service Associate II
1 week ago
Broadview, IL, United States Dollar Tree Full timeDollar Tree - 5000 Broadview Village Square [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover merchandise;...
