Business Analyst

DTS is looking for Business Analyst for our direct client position in Charlotte, NC Top Three Skills: Critical thinker / problem solver Highly organized Self-motivated Job Description Reporting to the Business Operations Manager the Business Operations Analyst will play a pivotal role in a strategic program that will modernize one of Ally's key IT systems & build the foundation that will drive business transformation. The Business Operations Analyst will drive value throughout the entire development lifecycle from project inception, requirements, design, construct, testing, deployment, and production support. Primary responsibilities will include: Providing superior customer experience ensuring all escalations are handled professionally, timely, and accurately. Act as subject matter experts of the multi-tenant auction platform in support of operational initiatives, integrations, issue/defect resolution, and escalation support. With partnership with the Sales and Product Management facilitate customer integrations while providing Leadership consistent views into the integration activities and roadmap. Serves as primary business liaison to our DevOps Support Team driving priority, urgency, and quick resolution of production issues & defects; while ensuring clear communication to customers and Leadership with regular status updates. Oversight of the auction business rules, incentives, and specific platform configurations. Partnership with Product Management team in support of the platforms release program, including, but not limited to, coordination of business testing, socialization of known issues in the release notes, and support night/weekend production release validation. Proactively identify/execute process improvement initiatives to resolve redundancy and streamline work for teams within LOB. Provide recommendations on efficiencies that can be gained based on the current set of circumstances. Create and maintain cross-departmental relationships to enable leadership success. Miscellaneous tasks as assigned. Skill/Experience/Education Mandatory SkillsThe ideal candidate must be passionate about delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn quickly, is self-motivated, detail oriented, and can sift through voluminous amounts of information to pinpoint which items are relevant for inclusion in the future state solution. The Business Operations Analyst will need blend of business skills and experience in leading cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results. Bachelor's degree in business, or computer science related degree, Management Information System is preferred. 4 years of customer support within software product industry with proven track record of results. Advanced knowledge of automotive, vehicle remarketing preferred. Advanced knowledge of Microsoft Office suite with basic technical skills. Ability to thrive in a highly dynamic, fast paced, and collaborative environment requiring a high degree of productivity, adaptability, innovation, organization, time management, communication (verbal, spoken, written), and follow through. Obsessed with continuous and iterative improvements driving superior customer service and strong sense of urgency into resolution on issues. Maintains high level of motivation, performance, and personal integrity aligned with Client's corporate values. Critical thinker & problem solver with ability to manage simultaneously occurring tasks, projects and programs in a deadline-driven business environment. Ability to effectively influence people at all levels of the organization. Strong analytical and problem-solving skills with high attention to detail. DTS offers excellent compensation package. Contact: Kanika Narula Digital Technology Solutions 248-243-6084