Desktop Support, Desktop Management, EUC

2 weeks ago

Cleveland, OH, United States CData Software Full time
Job Title

IT Site Services Specialist

Relevant Experience

(in Yrs)

3-6 Years

Technical/Functional Skills

Desktop Support, Desktop Management, EUC

Experience Required

4-6 years

Roles & Responsibilities
• Provide onsite and desk side support services to end users.
• Build, configuring and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment
• Replace defective components cards in data center equipment as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.
• Must have experience of using a Call Logging system.
• Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable.
• Excellent communications are mandatory in English and Local language.

Generic Managerial Skills

Not Required

Education

Engineer, Graduate

Startdate (dd-mmm-yy)

Immediate or 28-08-2023

Duration of assignment (in Months)

60 Months

Work Location(State, City and Zip)

Multiple

Rates payable to vendor $/hr

Key words to search in resume

Desktop, Local IT, EUC, Site Support, Windows 10, Laptop

Prescreening Questionnaire

Any Local IT experiences?

Desktop Support Exp?

Ok with 5 days On Site Role (No Remote Working Options)

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