Network Operations Analyst

4 days ago

Fairfield, CA, United States Cynet Systems Full time
Job Description:

Pay Range: $33hr - $38hr
Responsibilities:
  • Monitor network devices, interfaces, and applications through automated programs and intelligent monitoring tools.
  • Create, track, and manage incident tickets, change requests, work orders, and service requests.
  • Issue initial outage notifications and communications as directed.
  • Isolate and correlate multiple customer issues identified from alarms and alerts to eliminate duplication.
  • Initiate major outage communication bridges when requested.
  • pply predefined fix procedures for repetitive events according to instructions.
  • Perform 24x7 monitoring of network, application, and system events across the enterprise.
  • Manage alarms and alerts based on business rules and monitoring programs.
  • Implement predefined Playbooks, Runbooks, and Work Instructions for incident resolution.
  • ssign incident tickets to appropriate teams based on priority, impact, and complexity.
  • Provide feedback on alarms, processes, and documentation to improve operations and service management.
  • Escalate incidents when necessary if they fall outside well-defined procedures.
Required Qualifications:
  • High School Diploma or equivalent; in Information Technology or related field preferred.
  • Basic knowledge of network protocols, software applications, or operational support systems.
  • Experience working in telecommunications, internet, or network operations center (NOC) environments (1+ year preferred).
  • Experience using ticket management systems (e.g., SMC Remedy) and monitoring network devices or software.
  • Strong organizational, problem-solving, and analytical skills.
  • Proficient in Microsoft Excel and Word.
  • Strong verbal and written communication skills.
  • Willingness to work varied shift schedules, including nights, weekends, and holidays, as required.
Preferred Qualifications:
  • Knowledge of IT product lines, operational processes, or utility domains (Gas, Electric, Telecom).
  • Basic understanding of TCP/IP, network monitoring, and network/system/application support.
  • bility to follow Work Instructions and procedural guidelines in Runbooks and Playbooks.
  • bility to travel locally for training or meetings as needed.

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