Implementation & Onboarding Associate
3 days ago
Who We Are
STEAMe is a workforce technology company turning fragmented systems into engines of economic advancement. Our roots in NowPow-a nationally recognized social care referral platform that connected 13 million people to vital care services-taught us how to deliver multi-sided platforms that power complex ecosystems. We channel that expertise into STEAMe, with purpose-built workforce solutions that close data and process gaps, connect stakeholders, and accelerate job placement and prosperity at scale.
The Role
As the Implementation & Onboarding Associate, you will take ownership of helping new customers get on board STEAMe products smoothly, successfully, and assist with other customer readiness initiatives. Reporting to the Implementation Lead, you will collaborate cross-functionally to deliver a top-notch onboarding experience that drives product adoption, satisfaction, and sets customers up for long-term success.
Since we are a fast growing and agile startup, you will contribute across multiple areas of the implementation and marketing/enablement function, from assisting with the implementation execution activities, to building knowledge and training materials, to product enablement for customers.
If you love processes, creative training approaches, implementing new things, and helping customers thrive with software -this role is for you. Bonus points if you are an enthusiastic problem solver, workflow enthusiast, and adept at making things easier for everyone.
Responsibilities
- Assist with customer onboarding projects from kick-off through implementation
- Assist with customer onboarding communications, including setting up kick-off meetings, training schedules, agendas, and onboarding emails.
- Help review and optimize onboarding processes to ensure consistency and customer readiness
- Build and maintain onboarding materials including user guides, Knowledge Base articles, and training documentation
- Create onboarding and training videos to help customer adoption and proficiency
- Identify and analyze customer implementation feedback to improve experience and reduce friction
- Collaborate with teams to address training gaps and work with Marketing to create educational content
- Contribute to STEAMe's internal playbooks and team enablement resources
- Track and report on onboarding metrics, customer milestones, and training completion
- Lead custom product demonstrations for select potential customers. Act as a sales engineer, to help product team and sales provide STEAMe curated product tours, prior to sandbox deployment
- Bachelor's degree
- 2+ years work experience preferred
- Work experience in social impact, tech start-ups, customer success, or SaaS a plus
- Proficiency in project management and technology such as Asana, Excel, Airtable
- Strong analytic and problem-solving skills
- Ability to design, build process documentation, and create knowledge content/materials,
- Excellent verbal and written communication skills and stakeholder management skills
- Creative thinker with a passion for improving user experience
- Excellent collaborator with a service-first mindset
- Comfortable working independently and learning new technologies/approaches quickly
- Ability to present technology and software workflows to audiences with varying technical understanding
- Based in Chicago, IL
- Hybrid work environment - 3 days remote, 2 days in-office
- Up to 25% travel for client and partner engagements
Diversity and Inclusion
STEAMe is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer.
-
Client Onboarding Associate
2 weeks ago
Chicago, IL, United States Standish Management Full timeWe are a provider of specialized fund administration services for Managers and General Partners of private equity funds, specifically: Buy-out, Venture Capital, Real Estate and Fund-of- Funds. For new General Partners, we provide consulting services to help accelerate the launch of their funds in addition to our full fund administration services. For...
-
Onboarding Manager
1 day ago
Chicago, IL, United States SpotOn: Corporate Full timeAbout SpotOn We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping...
-
Onboarding Specialist
1 day ago
Chicago, IL, United States Contrast AI, Inc. Full timeAbout Contrast Contrast is building the future of healthcare - where artificial intelligence, automation technology, and electronic healthcare records converge to revolutionize patient care, streamline processes, and create a lasting impact on the well-being of society. Our team believes the following qualities, combined with a relentless drive, will propel...
-
Implementation Manager
2 weeks ago
Chicago, IL, United States GEORGE JON Full timePlease Note for U.S. Applicants: While we’re excited to grow our team, we can only consider candidates who reside in U.S. states where GeorgeJon is already registered to do business. Currently, we are able to hire in the following states: AZ, FL, GA, IL, IN, KS, KY, MI, MO, NC, ND, NJ, NM, OH, OK, SC, TN, VA, WI. We appreciate your interest and encourage...
-
Implementation Coordinator
2 weeks ago
Chicago, IL, United States Medix Full timeYou are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary The Health Insurance Implementation Coordinator is responsible for managing and executing all steps required to successfully implement new health insurance groups, plans, and client configurations. This role serves as...
-
Implementation Coordinator
5 days ago
Chicago, IL, United States Medix Full timeYou are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary The Health Insurance Implementation Coordinator is responsible for managing and executing all steps required to successfully implement new health insurance groups, plans, and client configurations. This role serves as...
-
Client Onboarding Project Manager
6 days ago
Chicago, IL, United States Alter Domus Full timeABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in...
-
Client Onboarding Project Manager
2 weeks ago
Chicago, IL, United States Alter Domus Full timeABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in...
-
Client Onboarding Project Manager
1 week ago
Chicago, IL, United States Alter Domus Full timeABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in...
-
Client Onboarding Project Manager
3 days ago
Chicago, IL, United States Alter Domus Full timeABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in...
