IT Support Analyst

23 hours ago

Midland, TX, United States Shield Inc Full time
IT Support Analyst

Department: Managed Services

Employment Type: Full Time

Location: NetAscendant Solutions - Onsite

Description

NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT

professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.

The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.

Key Responsibilities
  • Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
  • Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
  • Perform software installations, updates, and security patches according to company and client requirements.
  • Support users with Microsoft Office applications, email configurations, and productivity tools.
  • Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
  • Replace or repair computer hardware components such as drives, memory, and peripherals.
  • Document support activities, resolutions, and system changes in the company's ticketing or tracking system.
  • Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
  • Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
  • Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.
Skills, Knowledge and Expertise
  • Strong knowledge of Windows desktop operating systems.
  • Basic knowledge of Windows server operating systems.
  • Basic knowledge of Mac OS.
  • Basic knowledge of TCP/IP networking and troubleshooting tools
  • Proficiency in using and supporting Microsoft Office.
  • Experience supporting smart phones, tablets and other mobile devices.
  • Experience installing software, patches, and updates on desktops and laptops.
  • Experience in troubleshooting basic network, hardware, software, and printing problems.
  • Experience in replacing hardware on desktops and laptops.
  • Ability and desire to learn new skills.
  • Passion for customer service.
  • Excellent written and oral communication skills.
  • Outstanding diagnostic and problem-solving skills
  • Degree in Computer Science or relevant field preferred.
  • Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.
Benefits
  • 401(k)
  • Health insurance
  • Paid time off
  • Professional development assistance

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