Cybersecurity-Identity and Access Management Consultant-Phoenix, AZ
3 days ago
Location: Phoenix, AZ
Duration: Contract
Rate: DOE
US Citizens and Green cards are Preferred.
IAM OPs Job Description
This position facilitates Identity and Access Management (IAM), including access provisioning, deprovisioning for systems, data and business-critical applications. The IAM Analyst will be responsible for ensuring that customer access requests are completed in accordance to established SLA's, provide second level technical support, operate efficiently in a team setting and ensure access is managed appropriately based on IAM best practices.
Role Qualifications
- Proficient written and verbal communication skills. Must be able to work and communicate in a clear, concise, and understandable manner.
- Excellent customer service skills.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and efficiently manage time.
- Professional business presentation skillsets to provide deliverables efficiently to team, leadership and executives.
- Ability to work independently and collaboratively in a global group.
- Possesses effective decision making and critical thinking skills.
- Previous hands-on experience with identity, authentication methods and security concepts.
- Knowledge preferred of IAM related software and tools including Microsoft Active Directory and Service Now.
- Proficient in Microsoft Office suite (Excel, PowerPoint, Outlook).
- Technical background preferred with experience or education.
Job Duties
- The Identity and Access Management team is responsible for provisioning support including ticket management to ensure approved requests are fulfilled in accordance with defined service level agreements and policies.
- Respond to security incidents or escalations promptly as part of the continuous support strategy.
- Direct meetings to ensure team members, stakeholders and executives are informed of performance metrics, operational trends and/or process changes.
- Create and present educational sessions to the global team as required for process changes, review and capacity management.
- Promote teamwork by being a team player. Provide technical assistance, coaching, and mentorship to global teams.
- Troubleshoot and resolve IAM related technical issues, working to minimize downtime and ensure user satisfaction.
- Contributes to Knowledge Strategy Management by maintaining clear and comprehensive standard operating procedures including all technical processes and workflows.
- Accountable for personal learning and development with a willingness to collaboratively enhance development paths with a team.
- Represent the IAM team and/or be able to lead support projects on behalf of IAM.
- Complete additional duties and responsibilities as assigned through project or emergency needs.
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