Operations Leader

5 days ago

Winter Garden, FL, United States Chick-fil-A Full time

We are recruiting our next Chick-fil-A Operations and Hospitality Leader. An Ops Leader is responsible for oversight of all shift operations, leading and coaching team members to success, and ensuring an outstanding guest dining experience. Leaders are expected to be able to support business hours and to lead operations through a combination of opening, mid, and closing shifts. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. This is an operational leadership position - 100% of leadership efforts are focused around leading the business operationally to exceed Chick-fil-A standards and guest expectations.

Responsibilities:

  • Lead, direct and coach 15-20 team members in order to ensure the safe and proper execution of all shift tasks.
  • Financial accountability of transactions, funds deposits and safeguarding of daily revenues and finances.
  • Successfully execute the Think - Plan - Communicate - Execute - Follow-up leadership functions and strategy.
  • Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
  • Delivering meals to guests at their table or to a designated pick-up area and providing excellent customer service at all times.
  • Maintain cleanliness of your work area and the dining room, parking lot, and restrooms.
  • Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
  • Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
  • Making deliveries
  • Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone
  • Maintain food safety and cleanliness standards
  • Open and/or close the restaurant leading the shift as a key holder
Requirements:

Full-time Position: Must be able to work flexible hours in order to meet business operations demands and operating hours. Leadership demands and business execution from open to close as well as some non-operational requirements on Sunday.

Language: Proficient in English, preferred bilingual (Spanish, or others).

Education: High School Graduate preferred two years of post-high school education or equivalent or Bachelor's degree or above.

Must be hard-working, team-oriented, friendly, honest and have great customer service skills.

Reliable transportation with a current driver's license is required

Be authorized to work in the United States

Be at least 18 years old

Must have a High School diploma or equivalent

SERV Safe Manager Certificate Preferred

Be available to work any time including Saturdays - time off can be given for special requests

Have at least one-year previous restaurant management or leadership experience is preferred.

Excellent verbal and written communication skills

Physical requirements:

Must be able to stand for prolonged periods of time for up to 90% of the shift.

Must be able to lift a minimum of 25 pounds and up to 75 pounds in a repetitive motion as needed.
Work schedule
  • 8 hour shift
  • 10 hour shift
  • 12 hour shift
  • Weekend availability
  • Holidays
  • Day shift
  • Night shift
  • Overtime
Supplemental pay
  • Other
Benefits
  • Flexible schedule
  • Referral program
  • Employee discount
  • Paid training
  • Other

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