Customer Account Specialist
3 days ago
Job Overview:
Contemporary Staffing Solutions is seeking a Customer Account Specialist to join our client to support customers by resolving inquiries and ensuring a positive service experience. This direct hire role is based onsite in Howell Township, NJ . The specialist will contribute to customer satisfaction through timely assistance, accurate information sharing, and promoting service offerings. This position requires a service-minded individual who enjoys interacting with customers and working in a team-oriented environment.
Compensation:
$36.08/hour
Work Schedule:
Must be available for scheduling any time during the call center's operating hours: Monday-Friday 6:00 AM-10:00 PM and Saturday/Sunday 6:00 AM-6:00 PM.
Key Responsibilities of the Customer Account Specialist:
- Respond to inbound customer calls, actively listen to concerns, and deliver accurate information or solutions.
- Resolve customer issues efficiently by troubleshooting, coordinating with field teams, and striving for first-call resolution.
- Maintain up-to-date and detailed account records to ensure accurate documentation and service history.
- Promote service contracts and product offerings by identifying customer needs and recommending appropriate solutions.
- Follow established policies and meet performance goals related to call quality, handling time, and customer satisfaction.
- High school diploma or equivalent; further education is an advantage.
- Minimum of 3 years of customer service experience in a high-volume call center or similar environment.
- Ability to complete accelerated training and meet required testing standards.
- Strong communication skills, attention to detail, and comfort using computer systems while handling calls.
- Adaptable, proactive mindset with the ability to problem-solve and confidently offer additional services or products.
Why Join Us?
You'll be part of a supportive team that values excellent customer service and encourages skill development. This role offers hands-on experience, growth opportunities, and the ability to make a direct impact on customer satisfaction and retention.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
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