Customer Business Manager

1 day ago

Oak Brook, IL, United States Blistex Full time
Job Posting: Customer Business Manager

Location: Oak Brook, IL

Status: Salaried, Exempt

About the Role

The Customer Business Manager is a strategic leader entrusted with driving successful short, medium, and long-term growth within assigned accounts. Exceptional communication and negotiation skills, both internally and externally, are integral to this role, emphasizing the need for a future organizational leader with the determination to surpass objectives and foster partnerships across the company. This involves implementing innovative approaches to enhance customer satisfaction and loyalty, formulating high-return ROI strategies for increased profitability, and identifying strategic investment opportunities aligned with business objectives.

Key Job Responsibilities
  1. Develop and execute strategies to achieve and exceed net sales targets.
  2. Implement innovative approaches to enhance customer satisfaction and loyalty.
  3. Formulate a high return on investment (ROI) strategy to increase profitability and enhance shopper takeaway.
  4. Identify and capitalize on opportunities for strategic investments that align with business objectives.
  5. Drive progress on long-term initiatives, ensuring alignment with organizational goals and objectives.
  6. Continuously evaluate and adapt strategies to meet evolving market trends and customer demands.
  7. Establish and foster Joint Business Planning (JBP) level relationships with multiple category merchants at assigned customers.
  8. Collaborate cross-functionally to ensure alignment between customer needs and organizational capabilities.
  9. Successfully operate within a highly complex and competitive Over the Counter/Health and Beauty Aids (OTC/HBA) category structure.
  10. Strategically position our products to win a greater share of customer requirements.
  11. Leverage advanced data analysis and category strategy to gain a competitive advantage over industry rivals.
  12. Stay abreast of industry trends and consumer behavior to inform decision-making processes.
  13. Effectively communicate and land strategic tenets with CEO/BOD level stakeholders.
  14. Demonstrate the ability to align organizational strategies with the overarching goals of top-level decision-makers.
Basic Qualifications
  1. 4-year college degree in sales, marketing, finance or another related field.
  2. The knowledge and skills required for this position are typically acquired in 5 to 7 years of experience in a Sales environment, supporting a national customer, using a vendor portal, and using Nielsen/ Circana syndicated data.
  3. The ideal candidate will have worked on a Customer Sales Team supporting the sell-in and management of National Brands. Not a requirement.
  4. Must be a quick study, and understand share, volume, forecasting, and branded selling. Must have demonstrated the ability to produce professional presentation content.
  5. Must have assumed increased levels of responsibility and be interested in continuing to develop.
  6. Strong analytical ability to gather, format, analyze, and present data that draws conclusions and produces favorable outcomes (distribution and promotions) to drive category growth.
  7. Good math aptitude to perform needed calculations in tabulating and analyzing required data.
  8. Excellent interpersonal and leadership skills required to interact with Blistex and Customer personnel.
  9. Must be computer proficient in a Windows environment (i.e., Word, PowerPoint, Excel, etc.).
  10. Good written communication skills (composition, clarity, grammar).
  11. Good organizational ability, able to effectively work independently and with a team.
  12. Ability to routinely meet deadlines on a multitude of concurrent time-sensitive tasks.
  13. Willingness to accept other duties, as assigned, with a growth mindset.

Diverse Experiences

Blistex is committed to a diverse and inclusive workforce. Blistex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or any other legally protected status.

Career Growth

We're continuously raising our performance bar as we strive to become the best in our industry. You will find endless knowledge-sharing, mentorship, career opportunities and development opportunities to help you become a better professional and/or leader.

Compensation

The base pay for this position ranges from $120,500 - $158,000. Pay is based on several factors including job related knowledge, skills and experience. The job role is eligible for a discretionary bonus that may be provided as part of a total compensation package.

Benefits

As part of the total compensation package a full range of benefits are offered including medical coverage, insurance, and financial benefits. For more information, please visit https://blistexinc.com/employee-benefits/.

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