BERT OGDEN BMW SERVICE ADVISOR

5 days ago

McAllen, TX, United States Bert Ogden Auto Group Full time

Job Type

Full-time

Description

SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

FULL-TIME

ESSENTIAL DUTIES

  • Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
  • If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
  • Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
  • Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.
QUALIFICATIONS
  • General knowledge of mechanical operations.
  • Sales experience preferred.
  • Excellent oral and written communication skills.
Requirements

Requirements
  • Must have a valid Texas Driver's license with an acceptable and safe driving record.
  • Must be 21 years old or older.
  • Must pass a drug test screening.
  • Must pass a background check screening

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