HVAC/R Dispatcher

2 weeks ago

Charlotte, NC, United States gpac Full time
Job Description

HVAC/R Dispatcher - Service Division
Location: Must be local to the area
Position Type: Full-Time, On-Site

An established mechanical contractor is seeking an HVAC/R Service Dispatcher to join its fast-paced and growing team. This position is responsible for scheduling and dispatching HVAC and refrigeration technicians, coordinating service calls, and maintaining clear and efficient communication across field and office operations.

Key Responsibilities:
  • Dispatch HVAC/R technicians for service calls, preventive maintenance, and emergency repairs
  • Prioritize and schedule incoming service requests based on urgency, availability, and location
  • Monitor work order progress, technician location, and job status to ensure timely completion
  • Serve as the main point of contact between field teams, customers, and internal departments
  • Support documentation, quoting, and billing follow-ups as needed
  • Make quick decisions to resolve scheduling conflicts or delays
Qualifications:
  • 1-3 years of dispatch experience (HVAC/R or related service trades preferred)
  • Understanding of HVAC and refrigeration systems and terminology is a plus
  • Highly organized, with strong administrative and multitasking skills
  • Professional and clear communicator who remains calm under pressure
  • Familiarity with Microsoft Office Suite (Outlook, Excel, etc.) and dispatching/job tracking systems
  • Local to the area and available for in-office work
What’s In It for You:
  • Join a stable and growing service team with strong leadership
  • Long-term growth potential within a company that values craftsmanship and collaboration
  • Competitive compensation and full benefits
  • Employee Stock Ownership Program (ESOP) and 401k with match
  • Work with a company that takes pride in doing the job right and supporting its people
  • Gym Reimbursement

How to Apply:
Interested candidates are invited to submit their resume to anna.boyd@gogpac.com or apply to this posting.

Relevant Titles: HVAC Dispatcher, Service Coordinator, Refrigeration Dispatcher, Scheduler, Field Operations Coordinator, Service Support Specialist, HVAC Service Administrator

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

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