Field Service Engineer

2 weeks ago

Charlotte, NC, United States Orion Talent Full time
Description

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the Company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of the company's customer-focused business model as customers are the foundation of their business.

Specific responsibilities include:
  • Deliver exemplary customer service to customers in the field.
  • Become proficient in servicing all Systems while following field service procedures.
  • Troubleshoot and repair commercial system installations.
  • Coordinate with on-site contractors and facility managers to ensure proper system installation.
  • Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
  • Serve as a technical expert for legacy systems and products.
  • Stay aligned to company's culture and values - Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.
Requirements:

Experience: 3-5 years in electro-mechanical or related field.

Non-Technical:
  • 2 or 4-year college degree, technical school degree, or related military experience.
  • Strong customer service skills.
  • Highly organized and accustomed to a fast-paced work schedule
  • Valid driver's license with ability to pass background checks and drug screens as required.
Technical:
  • Experience with troubleshooting electrical systems.
  • Computer networking experience desired.

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