Windows Systems Administrator/ Application Support
3 days ago
Dallas/TX or Berkeley Heights NJ - 100% onsite - 5 DAYS A WEEK
Duration: 6 months
We are looking for a L2 systems and application support who has moderate experience with Control M.
Control M: Moderate experience
- SQL: Experience in infrastructure and dB work + Installation, configuring dB, backups and servers
- App Support: experience supporting an App Support Team. L2 support
- Team player, proficient in communicating /coordinating with other teams, created a lot of SOPs.
- Windows: PowerShell, administration, Microsoft Desktop Services, Virtual Services
- The candidate for this position will require knowledge of Windows, SQL servers and databases, and Control-M and/or SFG applications support. Previous experience working with JBOSS, WebSphere, Wildfly and AWS is a plus. Day-to-day responsibilities will include developing support utilities and applications for managing services configurations, addressing client/vendor/internal escalated requests for assistance, engaging with implementation teams on the build-out of applications. Must have overall understanding of DevOps and fundamental multi-tier application support. Rotating on-call, project participation, and business continuity support for the Cash and Logistics products as they migrate from a third party data center to a Client data center, Assist and develop scripting alerts to monitor production systems, respond to and troubleshoot escalated incidents. Must have excellent communication skills, as the role interfaces with clients, vendors, and business partners.
- Experience with Windows systems troubleshooting within non-production and production multi-tier 36environments.
- Background in Control-M and/or Sterling File Gateway (SFG) is required.
- 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
- Create application monitoring scripts and automate alerts that can inform of problems in logs files.
- Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
- Point of escalation accountable for diagnosing and resolving customer impacting issues.
- Review turnover artifacts to ensure completion prior to executing production installs.
- Participate in assigned projects representing the support organization, communicate status, issues and delivery risks.
- Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
- Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
- Maintain and/or create technical support documentation, and work with resources to assume the same.
- Good verbal and written communication skills to be used for creation and updating standard operating procedures.
- Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.
Basic Qualifications for Consideration
- Education: Bachelor's degree in Computer Science/Information Systems, or equivalent
- 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development.
- Hands-on knowledge of writing SQL for Oracle or SQL Server
- Solid experience scripting in PowerShell
- Microsoft Desktop Services, Virtual Services
- Experienced in Agile and DevOps environments and cultures
- Certifications: Knowledge of ITIL production support best practices
- ATM knowledge and strong knowledge of Microsoft Office Suite
- Knowledge of Splunk and ExtraHop
- Basic knowledge of Linux a plus
- Knowledge of Azure a plus
Preferred Skills, Experience, and Education
- Work closely with technical experts, project leads, project managers and program managers in planning, creating and managing project schedules.
- Rotating 24x7 on call support
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