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Customer Project Manager

2 weeks ago

Mountain View, CA, United States Synopsys Full time

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a dynamic, results-driven professional with a passion for orchestrating complex projects in high-tech engineering environments. You thrive in collaborative settings and excel at building bridges between customers, technical teams, and senior management. Your background blends engineering expertise with a keen understanding of business objectives, enabling you to translate customer needs into actionable project plans. Driven by curiosity and a desire to innovate, you are adept at navigating ambiguity, managing multiple priorities, and delivering on commitments in fast-paced environments.

Your communication skills are exceptional-you are comfortable presenting to executives, leading cross-functional teams, and mentoring junior project managers. You approach challenges with a strategic mindset, identifying risks early and developing mitigation plans to ensure project success. With a proactive approach, you anticipate customer needs, foster trusted relationships, and consistently deliver value. You embrace continuous learning and welcome opportunities to contribute to process improvements, sharing best practices across the organization. Above all, you are motivated by making an impact-helping customers achieve their engineering goals and advancing Synopsys' vision of technological leadership.

What You'll Be Doing:

  • Lead and guide complex services engagements to successful completion using industry best practices in project management.
  • Facilitate the definition of project scope, objectives, requirements, and deliverables in alignment with customer goals.
  • Develop, manage, and coordinate detailed project plans, resource allocations, and timelines across multiple workstreams.
  • Serve as the central point of collaboration between customers, account management, and services delivery teams.
  • Identify, assess, and manage project risks, escalating issues and providing resolution strategies as needed.
  • Provide technical and strategic guidance on advanced engineering solution project planning.
  • Mentor junior project managers and contribute to the development of PMO standards and processes.
  • Organize and manage multiple projects of varying complexity, ensuring successful execution and customer satisfaction.

The Impact You Will Have:

  • Drive successful deployments of Synopsys and Ansys software solutions in customer engineering workflows.
  • Enhance customer satisfaction and loyalty by delivering projects on time and within scope.
  • Enable customers to solve real-world engineering challenges through effective project leadership.
  • Strengthen Synopsys' reputation as a trusted advisor and partner in innovation.
  • Facilitate cross-functional collaboration, ensuring alignment between technical teams and business objectives.
  • Support organizational growth by mentoring team members and refining project management processes.
  • Identify opportunities for business expansion through deep understanding of customer needs.
  • Help drive continuous improvement in project execution and customer engagement standards.

What You'll Need:

  • BS, MS, or PhD in engineering, business, or a related field.
  • Minimum 5 years of professional experience in an engineering software environment (BS+5, MS+3, or PhD+2).
  • Proven track record in managing complex projects with multiple workstreams in technical domains.
  • Strong stakeholder management, organizational, and time management skills.
  • Advanced competency in Microsoft applications (Word, Excel, Outlook).
  • Experience with Waterfall and Agile methodologies for project management.
  • Knowledge of Ansys, CAE, CAD, EDA, or PLM software packages is highly desirable.
  • Ability to travel domestically up to 25% of the time.

Who You Are:

  • Exceptional communicator, fluent in English (written and verbal).
  • Natural leader with strong mentoring capabilities.
  • Analytical thinker with sound judgment and business acumen.
  • Highly organized, proactive, and able to manage multiple priorities.
  • Collaborative team player who thrives in cross-functional environments.
  • Adaptable, resilient, and committed to continuous improvement.

The Team You'll Be A Part Of:

You'll join the Ansys Customer Excellence team, a diverse group of professionals dedicated to empowering customers to engineer tomorrow's solutions. The team partners closely with clients, account managers, and technical experts to deliver cutting-edge software solutions that drive innovation in engineering and design. You'll be immersed in a culture that values collaboration, knowledge sharing, and a relentless pursuit of excellence.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.

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