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Scheduling and Cell Logistics Specialist

2 weeks ago

Summit, NJ, United States Cynet Systems Full time
Job Description:

Pay Range: $29hr - $39hr

Responsibilities:
  • ct as primary scheduling point of contact for assigned treatment sites
  • Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
  • Troubleshoot and develop plans of action for issues throughout the patient journey
  • Interact with internal and external stakeholders over the phone and email
  • Ensure a positive end-to-end customer experience
  • Execute exception processes such as product returns, product replacements, and out of spec product
  • Input and maintain transactional data related to patient schedules within company scheduling system
  • Train treatment sites on patient scheduling processes as assigned
  • Document feedback from customers and partners as received
  • Create and maintain master data in account management system
  • ctively participate in tactical and other meetings as assigned
  • Facilitate daily operations activities and meetings including shift turnover on rotating basis
  • Provide real-time scheduling portal support to external users
  • Lead meetings with commercial matrix teams
  • Raise escalations and execute as assigned
  • Track assigned account health and provide insights into trends
  • Comply with applicable SOPs, work practices, and other documentation
  • Establish and maintain a trusted relationship with commercial matrix team and treatment sites as assigned
  • ccountable for individual performance
  • Execute project tasks as assigned
  • Execute working groups tasks as assigned
Education and Experience:
  • Bachelor's degree or 3 years of work experience.
  • Work experience in customer service, call center operations, patient. services/navigator, account management, logistics, or supply chain preferred.
Knowledge, Skills, and Abilities:
  • Highly self-motivated, self-aware, and professional.
  • ble to work independently and in groups.
  • Flexible in responding to quickly changing business needs.
  • Exceptional customer service orientation.
  • Skilled at managing tense situations and de-escalation.
  • Eager to work with teams from other regions and cultures.
  • ble to share workspace for independent and collaborative work.
  • Strong sense of ownership and accountability.
  • Working Conditions: Office environment
  • Physical Demands: Sitting for periods of time.
dditional Information:
Personal Attributes:
  • Proactive and results-oriented mindset.
  • bility to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Commitment to continuous improvement and professional development.