RCT Service Coordinator
2 days ago
Functional Area: RC Maintenance
Posting Locations: Charlotte
Schedule: M-F 8:30am - 5pm
Job Overview
The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.
Duties & Responsibilities
Repair Order Management:
- Process new work requests from initiation through completion
- Create and manage estimates; submit for approvals to internal stakeholders and customers
- Review and approve the accuracy of repair orders (ROs)
- Handle invoicing for internal and external customers, including third-party billing portals
- Serve as the primary contact for commercial fleet customers
- Provide timely updates and handle all customer inquiries and complaints
- Foster and maintain strong, professional customer relationships
- Process vendor repair orders and oversee work at unmanned locations
- Manage paperwork and documentation for outside services.
- Facilitate and track road call requests
- Perform SharePoint approval processing
- Coordinate credit and rebill transactions as needed
- Enter new parts, process recalls, and warranty claims
- Support campaign creation and rollout
- Serve as backup for parts processing functions
- 2+ years of experience in fleet maintenance, service coordination, or a related field
- Strong understanding of repair order processes and service operations
- Excellent customer service and communication skills
- Ability to work independently in a field-based environment
- Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
- Strong attention to detail and time management
- High school diploma or equivalent
- Associates or Bachelor's degree
Work Environment
Office Environment
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
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