Employee Benefits Senior Account Manager

1 week ago

Addison, TX, United States Acrisure LLC Full time
Employee Benefits Senior Account Manager

About Acrisure:

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is currently looking for a full-time Sr. Account Manager for their Benefits Team. The Sr. Account Manager supports their external customers by providing quality service implementation and delivery; they provide internal customer service through effective team communication, development, and management. The success of this role is measured by external customer satisfaction, effective quality service delivery and overall account retention. This role may be required to travel 10% of the time.

Responsibilities:
  • Act as the main point of contact for assigned clients, developing and maintaining strong, long-term relationships. Understand clients' unique needs, objectives, and challenges related to employee benefits.
  • Actively supports the client management team to ensure all key interactions between client and team are constructive and strategic.
  • Assisting AE and Client Advisor with client strategy development and execution.
  • Serve as the primary resolution for elevated client issues.
  • Ensure the proper attention, processes and feedback mechanisms are in place in order to maintain a persistency rate consistent with practice expectations.
  • Manage the client insurance renewal process, and new client onboarding.
  • Prepare Plan Cost Analysis for Account Executive review in a proactive manner
  • Oversight of all client compliance best practices and annual review of Summary Plan Documents.
  • Ensure business partnerships are maintained with all key carriers and third-party vendors in order to best promote the interests of our clients, to pro-actively identify and address issues in an effective manner and to ensure their client management team remains current on any planned/announced changes by a vendor which might impact their clients.
  • Manage marketing process for client renewals and engage with Acrisure's technology team to ensure that updates are received for a smooth open enrollment.
  • Responsible for updating and maintaining the Epic System.
Requirements:
  • Self-funded experience is required.
  • Epic and Employee Navigator are preferred and/or other agency management systems.
  • Proven professional history of success at managing client relationships.
  • Possess a proven understanding of fundamental benefit laws, regulations, and compliance standards.
  • Proficient in MS Office Suite, especially Excel and PowerPoint.
  • Ability to calculate customized financial analysis and present an interpretation of the data and its meaning.
Education and Experience:
  • 5+ years of account management experience of large complex Employee Benefits experience. (100+ employees).
  • State Life and Health Producers license is required.
#LI-AS1

#LI-Remote

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:
  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
  • ... and so much more

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

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