Clinical Education Specialist

3 days ago

Charlotte, NC, United States Creo Medical Full time
Clinical Education Specialist - Gastrointestinal Devices

United States | Field-Based | Travel Required

Join a fast-growing global MedTech company revolutionizing advanced energy in GI endoscopy.

Creo Medical is expanding the U.S. clinical team and seeking a dynamic Clinical Education Specialist to support clinicians using our breakthrough electrosurgical and general GI endoscopic devices. In this role, you will be a clinical expert, educator, and trusted partner helping providers deliver better, safer, more effective patient outcomes.

About the Role

As a Clinical Education Specialist, you will deliver hands-on clinical support, education, and technical expertise for new and existing users of Creo Medical's GI device portfolio-including our advanced energy platforms and innovative endoscopic solutions.

Partnering closely with our global commercial organization, you will provide on-site case support, proctoring, and clinical training in both Endoscopy Suite and Operating Room environments. This is a highly visible, high-impact role where you directly influence clinician confidence, product adoption, and overall procedural success.

What You'll Do

Clinical Training & Case Support
  • Deliver world-class product education, demonstrations, and hands-on training for physicians, nurses, and endoscopy teams.
  • Provide real-time procedural support in GI endoscopy and OR settings, serving as the clinical expert and product advocate.
  • Coach clinicians on optimal and safe use of Creo products to ensure the best possible patient outcomes.
Customer Engagement & Professional Education
  • Train new users and support existing clinicians within your assigned region.
  • Identify ongoing training needs and deliver follow-up support to deepen proficiency and drive utilization.
  • Lead and facilitate hands-on labs (in-vivo and ex-vivo), workshops, and educational programs for customers and internal teams.
  • Support installation follow-ups to ensure clinical understanding and seamless integration into clinical workflow.
Collaboration with Commercial Teams
  • Partner with Directors of Market Development and Territory Managers to support product adoption and account growth.
  • Track, monitor, and report device utilization trends to support business insights and territory strategy.
  • Educate internal teams on clinical pathways, disease states, procedural steps, and emerging technologies in GI and OR specialties.
  • Gather intelligence from focused accounts, procedures performed, clinician focus, product and vender utilization.
Operational & Professional Responsibilities
  • Assist with scheduling, coordinating, and executing physician training courses and Creo employee onboarding sessions.
  • Maintain strong product and procedural knowledge across Creo's current and future technologies.
  • Travel across the U.S. to support clinical needs (approximately 70-80%).
Key skills, behaviors, competency and experience required:
  • Relevant experience of working in medical or sales environment, as a nurse, tech, or other customer support role
  • Experience of working in Operating Theatres or Endoscopy Suites
  • Experience of providing clinical training at various levels
  • An organized and methodical approach coupled with the ability to organize your own workload effectively and work with minimum supervision
  • Excellent customer service skills
  • Strong communication skills
  • High level of attention to detail
  • Excellent people and presentation skills
  • Sense of urgency - make things happen/get results
  • Reliable
  • Problem solving skills (ability to act on your feet)
  • Technically minded
Education and professional qualifications required:
  • Degree or experience in a nursing discipline or medical/healthcare field


Department Clinical Education Locations Charlotte, North Carolina Remote status Fully Remote Employment type Full-time

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