Digital Services Content Lead
2 weeks ago
Location: Boston, MA 02116
Duration: 6 Months
Position Overview
The Digital Services Content Lead serves as the primary point of contact for requests and inquiries related to public-facing website content and internal intranet content. This role is not a developer position but requires strong communication, analytical, and problem-solving skills to support content consistency, accessibility compliance, and process improvements.
The position collaborates with internal and external stakeholders, supervises some contractor team members, and works closely with the Digital Services Manager to strategize and execute digital content initiatives.
Key Responsibilities
Content Management & Quality Assurance
- Write and edit internal and external communications and content.
- Ensure message and brand consistency across organizational departments and leadership offices.
- Monitor digital content performance and collaborate with stakeholders to drive continuous improvement.
- Identify and resolve website issues (broken links, spelling errors, formatting inconsistencies) promptly.
- Ensure adherence to web communication, design best practices, and accessibility standards.
- Develop and maintain content standards, policies, and guidelines based on best practices and organizational requirements.
- Ensure all content complies with digital accessibility requirements, including WCAG standards and Plain Language guidelines.
- Review all PDFs prior to posting to ensure compliance.
- Coordinate the use of the organization's Content Management System (CMS).
- Provide CMS training and support to departments and content managers.
- Assess, prioritize, and manage digital content enhancement requests.
- Evaluate and recommend digital authoring and publishing tools for internal users.
- Track usage and feedback for the employee intranet.
- Review intranet content monthly, manage governance processes, and lead the Steering Committee.
- Ensure the Knowledge Base and Style Guide remain accurate and up to date.
- Ensure all public-facing content meets organizational and regulatory requirements.
- Manage author/editor roles, provide training, and ensure compliance with content guidelines.
- Conduct monthly content review meetings to track performance and improvements.
- Coordinate updates with digital partners and stay informed on CMS enhancements.
- Oversee the department's social media responsibilities, including video postings and newsletter creation.
Required
- Excellent interpersonal, written, and verbal communication skills.
- Strong writing and editing abilities, particularly for digital communications.
- Experience applying digital accessibility best practices and WCAG standards.
- Understanding of UI/UX principles and the ability to evaluate content from the user perspective.
- Working knowledge of web authoring, content publishing, CMS platforms, and information architecture.
- Ability to gather, analyze, and meet business requirements.
- Strong analytical and problem-solving skills.
- Ability to prioritize and execute tasks in high-demand environments.
- Experience working collaboratively within team-oriented environments.
- Leadership experience with proven team management skills.
- Strong customer service orientation and understanding of communications/marketing principles.
- Familiarity with basic project management concepts.
- Bachelor's degree in English, Journalism, Communications, or a related field.
- Minimum five (5) years of experience in the design, implementation, and support of website content and digital services.
For more details reach at resumes@navitassols.com
About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
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