Technical Business Analyst

7 days ago

Charlotte, NC, United States ScentAir Full time

Summary

The Technical Business Analyst (TBA) serves as a strategic partner between IT, operations, finance, and supply chain teams to maximize the enterprise value of the Infor CloudSuite Industrial (Syteline) ERP platform. This position aligns business processes with technology capabilities to drive operational efficiency, ensure data integrity, and support analytics-driven decision-making across the organization.

Key Responsibilities

  • Partner with business and IT leaders to document, analyze, and enhance workflows supported by the Syteline ERP system.

  • Lead requirements gathering and translate business needs into functional and technical specifications.

  • Configure, enhance, and support Syteline modules including Manufacturing, Supply Chain, Financials, APS, CPQ, and Shop-Trac.​

  • Develop customizations, stored procedures, and integrations leveraging SQL scripting and API frameworks.​

  • Manage user roles, permissions, and data governance policies within the Syteline environment.​

  • Conduct system testing, data audits, and user acceptance processes to validate solution integrity prior to deployment.​

  • Build and maintain Power BI dashboards and reports to deliver ERP-driven operational insights.​

  • Troubleshoot ERP incidents, coordinate with external vendors for advanced resolution, and ensure system reliability and data quality.​

  • Support enterprise integration initiatives linking ERP, CRM, MES, and other business systems.​

Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related discipline; advanced degree preferred.

  • 5+ years of hands-on experience with Infor CloudSuite Industrial (SyteLine) in manufacturing or distribution environments, including the multi-tenant cloud version (CloudSuite on AWS).​

  • Demonstrated expertise in process design, workflow optimization, and system configuration.

  • Proficiency with SQL for query development, stored procedures, and data modeling.

  • Strong Power BI experience for analytics, KPI tracking, and operational reporting.​

  • Familiarity with SDLC, Agile methodologies, and enterprise change management practices.​

  • Excellent communication and stakeholder engagement skills across technical and business teams.

Preferred Skills

  • Experience integrating ERP with external platforms via REST APIs or middleware.

  • Knowledge of data governance, warehousing, and master data management.

  • PMP or Agile certification (CSM/CSPO) preferred.

Performance Metrics

  • ERP system uptime, reliability, and adoption.

  • Reduction in manual workflows and transactional errors.

  • Timely delivery of enhancements and integrations.

  • Documented business efficiency gains through data-driven solutions.

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