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Customer Success Analyst

2 weeks ago

Chicago, IL, United States MARKT-PILOT GmbH Full time

With offices in Chicago, Germany, Italy, and Stockholm, MARKT-PILOT is a high-growthSaaScompany helping industrial machinery manufacturers (OEMs) price smarter. Our market-intelligence platform surfaces real-time competitive prices, availability, and demand trends for aftermarket parts, enabling teams to optimize pricing, grow revenue and margins, and deliver a better customer experience.

We are looking for a Customer Success Analyst to join our team in Chicago. This is a highly analytical role that blends data interpretation with customer engagement. You will dig deep into complex data sets, translate insights into strategy, and collaborate closely with both internal teams and customers to drive measurable impact.

As a Customer Success Analyst, you'll play a pivotal role in helping customers maximize value from MARKT-PILOT, guiding them in shaping their pricing strategies, identifying growth opportunities, and ensuring a seamless, positive experience. Your work will be central to maintaining high customer satisfaction, reducing churn, and driving long-term growth.

What we expect you to own and run with:

    • Work in close collaboration with Customer Success and Operations team to track customer progress and satisfaction, ensuring timely and effective resolution of issues.
    • Design and build customized customer dashboards that showcase ROI, usage metrics, performance benchmarks, and business value realization from MP market data.
    • Perform deep-dive analytical consulting for strategic accounts, analyzing their operational data to identify optimization opportunities, usage gaps, and growth possibilities.
    • Conduct regular data interpretation sessions with customer teams, teaching them to leverage platform analytics for strategic decision-making and operational improvements.
    • Stay updated on product changes and developments by collaborating with the development team, ensuring accurate and timely communication to customers.
    • Communicate with customers to build lasting relationships, actively engaging with them to understand their needs and ensure maximum satisfaction with our software.
Which boxes you need to check:
    • Bachelor's degree in Business Administration, Business Analytics, or related field.
    • Strong analytical skills with the ability to interpret data and provide strategic insights.
    • Ability to analyze customer behavior patterns across datasets, develop customer segmentation models, and identify usage trends that drive business outcomes.
    • Excellent communication and interpersonal skills, with a customer-centric approach.
    • Project Management skills, ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
    • Proficiency in Microsoft Excel and/or other analytics tools.
    • Ability to establish nurturing relationships with customers, engage in meaningful conversations, address questions and concerns, and build rapport to create a positive impression.
    • Strong ability to translate complex analytical findings into compelling narratives, create impactful data visualizations, and deliver presentations to technical and non-technical audiences.
    • High reliability, willingness to learn and self-initiative.
    • A passion for tackling challenges head-on and thriving in a dynamic, fast-paced environment.
    • You share our enthusiasm for startups, the entrepreneurial mentality, and the ambition to achieve something big.
What we offer:
    • Inspiring Team Culture: Enjoy regular team events, modern downtown Chicago offices, and a dynamic work environment that fosters innovation and collaboration.
    • Flexible Working Hours: Enjoy the freedom to design your workday with flexible hours and a hybrid work option, allowing you to balance time between home and our vibrant downtown Chicago office.
    • Generous Paid Time Off: Recharge with 25 paid vacation days each year to relax, explore, or focus on personal growth.
    • Sick Leave: We care about your health and well-being. In alignment with Chicago's Paid Sick Leave Ordinance, you will receive 5 day of sick time per year.
    • Transit Benefits: Simplify your commute with our Transit Benefits Program, which provides subsidies for public transportation.
    • Divvy Annual Subscription: Love a green commute? Enjoy a free Divvy bike share subscription, making it easy and eco-friendly to get around.
    • Comprehensive Benefits Package: We offer premium medical plans, including dental, vision, and life insurance, so you can focus on what matters most.
    • Financial Support: Benefit from a 5% 401(k) match and an annual Learning and Development budget to support your professional growth.
    • Supportive Parental Leave: Take advantage of 3 months of paid parental leave to be there for your loved ones when they need it the most.


$60,000 - $65,000 a year

Our MARKT-PILOT DNA

The best thing about working at MARKT-PILOT? Our people.

Piloteers are bold, think creative and bring diversity to our crew. We are driven by an entrepreneurial spirit, by the purpose of our work and we are empowered by the motivation we get from supporting each other. Together, we are revolutionizing an entire industry and activating not only the full potential of manufacturers, but our own as well

At MARKT-PILOT, we are looking for top talent - people who want to take ownership, unleash their entrepreneurial potential, and really get things moving. We know that talent comes in a variety of shapes - the broad range of backgrounds, skills, experiences, and expertise in our crew is the fuel for our rapid growth .

Working at MARKT-PILOT means working with:

Zero gravity: Explore your talents, leverage your strengths, grow with us, and become a game changer by helping to solve one of the biggest problems our customers are facing today. Nothing can stop us; we are ready to take off and excited about the journey ahead of us - we will fly high right up to the sky (and even higher) to fulfill our purpose.

Zero stereotypes: At MARKT-PILOT, there is no room for stereotypes. Come as you are and help us in building a brave and colorful crew. You will work among inspiring co-pilots, visionary leaders, being able to be your authentic self. We offer you a safe space to share your opinion, learn from mistakes & feedback and ask questions at any time.

♾ Zero limits: We are committed to our mission and trust in our piloteers. On the journey to reach our ambitious goals it is important to us that we don't restrict you, but encourage creative thinking, entrepreneurial behavior and push innovative ideas.