Hardware Quality Engineer

3 days ago

Charlotte, NC, United States Elevation Proving Grounds Full time
Job Description
The Role

Join as a Hardware Analysis Engineer-a unique hybrid position where technical expertise meets customer engagement. You'll investigate complex field failures, lead root cause analyses, and serve as the technical voice for our customers. This newly created role combines hands-on problem solving with meaningful customer interaction.

What You'll Do

  • Diagnose & Analyze: Perform detailed failure analysis on field returns and production issues, focusing on Tier 2 technical challenges requiring advanced diagnostic skills
  • Be the Customer's Advocate: Serve as the primary technical contact for quality concerns, translating complex findings into clear, actionable insights for both technical and non-technical audiences
  • Drive Solutions: Lead cross-functional investigations using FMEA, 8D methodology, and Root Cause Analysis to solve problems and prevent recurrence
  • Enable Improvement: Identify trends, create failure statistics, and collaborate with R&D, production, and service teams to continuously improve products and processes
Why This Role Matters

You'll bridge the gap between customers and engineering, ensuring issues are understood, analyzed, and resolved with both technical rigor and customer empathy. If you thrive at the intersection of technical problem-solving and customer service, this role is for you.

Requirements
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field (Master's preferred)
  • 3-5 years in quality engineering, failure analysis, or customer-facing technical support
  • Experience with power electronics is a must have
  • Six Sigma Green Belt certification (minimum)
  • Strong background in electronics and failure analysis techniques
  • Excellent communication skills-ability to manage customer relationships professionally
Benefits
  • PTO days
  • 10 company-paid holidays
  • Parental leave for all parents, including adoptive parents
  • Medical, dental, and vision insurance
  • FSA and HSA healthcare accounts
  • Life and accident insurance
  • Short/long-term disability plans
  • Retirement Savings: Company contributions and matching to your 401(k) plan
  • On-Site Amenities in Charlotte: Ergonomic work stations, on-site gym, and EV charging stations

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