Analyst

3 days ago

Brooklyn, OH, United States Tata Consultancy Services Full time

Skill: Image Capture Support Analyst

Must Have Technical/Functional Skills:

  • Hands-on experience in Dotnet applications and SQL.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work independently in a client-facing onsite environment.
  • 5+ years of experience in application support.
  • Exposure to BFSI domain, especially banking operations.
  • Experience with JIRA, EPPIC, and other ticketing tools.
Roles & Responsibilities
  • Provide onsite support for image capture applications, including job monitoring, issue resolution, and performance tuning.
  • End-to-end ownership of incidents, problem tickets, and change management.
  • Vulnerability Remediation, SQL Query Optimization.
  • Good understanding of ServiceNow tool.
  • Familiar with Kibana and Dynatrace.
  • Support 24x7 on-call operations ensuring minimal downtime.
  • Experience in windows operating system and Knowledge about Internet information services (IIS) configurations.
  • Participate in patch deployments and upgrades, ensuring zero-defect rollouts and minimal business disruption.
  • Liaise with client stakeholders to gather requirements, provide updates, and address escalations.
  • Maintain documentation for job schedules, criticality assessments, and operational procedures.
  • Support incident analysis and remediation efforts in collaboration with the AMS team.
  • Contribute to continuous improvement initiatives and automation opportunities in image capture processes.
Salary Range - $90,000-$120,000 a year

TCS Employee Benefits Summary:
  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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