Infra Tech Support Practitioner

Our Fortune 500 client (One of the world's companies) in Boston, MA is looking for hardworking, motivated talent to join their innovative team.

Are you a Infra Tech Support Practitioner with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today

Position Title: Infra Tech Support Practitioner
Duration: 3-6+ months with high possibilities of extension
Location: Onsite - Boston MA 02210
Pay Range: $30-33/hr

Job Description: IT Infrastructure & Compliance Specialist - Life Sciences
Position Overview
We are seeking an experienced IT Infrastructure & Compliance Specialist to support enterprise-scale vulnerability remediation, OS upgrade projects, and infrastructure compliance across lab and manufacturing environments. This role demands a solid understanding of regulated IT environments, cross-functional collaboration, and hands-on execution in a GxP-compliant life sciences setting.
Experience Required to Excel in This Role
IT Infrastructure Management (5+ years)
Proven experience managing enterprise IT environments (servers, endpoints, OS-level configurations). BIOS-level change management and endpoint remediation experience.
Vulnerability Remediation & Endpoint Security
Hands-on responsibility in identifying, tracking, and remediating vulnerabilities across applications, systems, and firmware. Familiarity with patching tools like Ivanti, SCCM, or similar.
Windows OS Migration & Upgrade
Successfully delivered Windows 10 to 11 migration at scale. Experience working with system owners and migration teams to manage dependencies and minimize downtime.
Life Sciences & GxP Domain (2-3 years minimum)
Exposure to lab systems, manufacturing IT, and lab controllers within a regulated pharmaceutical/biotech setting. Understanding of GxP compliance, system validation, and audit readiness in infrastructure roles.
Data Quality & Asset Governance
Experience maintaining and reconciling IT data across systems such as Active Directory, Ivanti, Intune, CMDB (ServiceNow), and network inventories. Ability to assess and resolve discrepancies across data sources for compliance and operational reporting.
Cross-Functional Collaboration
Strong communication and coordination skills to act as a liaison between Infrastructure, InfoSec, Application, and Business teams. Ability to navigate complex stakeholder landscapes including system owners, compliance leads, and project managers.
Reporting & Audit Readiness
Skilled in preparing compliance reports, dashboards, and visualizations for project health and vulnerability status. Familiarity with audit trail requirements, documentation best practices, and SOPs aligned to GxP regulations.

Key Responsibilities
Lead infrastructure remediation efforts across application, OS, and BIOS layers in a GxP setting.
Plan and execute Windows 10 to 11 upgrade projects, coordinating closely with system owners and technical leads.
Act as a single point of contact for infrastructure compliance across lab and manufacturing sites.
Maintain data accuracy across AD, CMDB, Intune, and patching systems to support decision-making and audit requirements.
Support ongoing infrastructure cleanup and system alignment activities across the enterprise.
Facilitate meetings, create status reports, and maintain visibility into compliance gaps and closure timelines.
Differentiate and manage GxP vs. Research IT systems, ensuring appropriate handling and documentation.
Preferred Tools & Technologies
Ivanti, Microsoft Intune, ServiceNow CMDB, Active Directory, Windows 10/11, Patch Management Platforms, Network Inventory Tools, Excel/Power BI for reporting
Educational Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
GxP, ITIL, or relevant certification (preferred)

Additional Responsibilities:
Identify potential risks and issues in project delivery and escalate as needed.
Manage action trackers and ensure timely closure of open items with respective owners.
Provide weekly status updates on key deliverables, risks, and project milestones to stakeholders.
Demonstrate strong proficiency in Microsoft Excel to analyse and compile system data from CMDB and Active Directory.

• What are must-have skills and years of experience: 1. Ivanti 2. Tanium 3. Win10 Troubleshooting

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About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.