RCM Accounts Receivable Analyst

At Tend, we're building a dental experience that's human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise.

We're looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances, analyze account discrepancies, and maintain accurate ledgers. This role focuses on ensuring timely collections, preventing revenue leakage, and supporting process improvements through strong attention to detail and collaboration with internal teams.

This is a hybrid role working on-site in Nashville, 2 days per week (Tuesday and Wednesday).

What You'll Do

• Follow up on outstanding insurance balances through payer portals, phone outreach, and claim status inquiries.
• Identify and resolve claim denials, underpayments, or posting errors.
• Reconcile account discrepancies and ensure accurate application of insurance and member payments.
• Document all actions and communications in the practice management system for audit and compliance purposes.
• Review member ledgers for accuracy and completeness.
• Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
• Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
• Support implementation of workflow updates that enhance efficiency and accuracy.
• Assist with audits, reporting, and special projects as needed.

Who You Are

You embody our Tend values and demonstrate key competencies that support accuracy, teamwork, and ownership. At Tend, our values guide how we hire, collaborate, and deliver care.

• Tend to Others - You deliver accurate, thorough work and follow up with payors and teammates to ensure issues are resolved with care and efficiency.
• Be Brave Enough to Lead - You take ownership of your accounts, raise questions when you see discrepancies, and communicate openly about risks or opportunities for improvement.
• Savor the Ride - You maintain a positive, professional attitude even during repetitive or challenging work, contributing to a steady, collaborative team culture.
• Embrace Our Differences - You communicate clearly and respectfully across diverse teams and stakeholders, adapting your style as needed to build trust and alignment.
• Rooted in Growth - You seek to understand the "why" behind payer rules and workflows, applying feedback to improve your skills and help the team grow.

Role-Based Competencies

• Strengthen the Team - You collaborate with peers and share information to keep processes consistent and efficient.
• Decide with Clarity - You exercise sound judgment in resolving balance issues and know when to escalate for guidance or support.
• Deliver on What Matters - You meet accuracy and productivity targets, consistently ensuring that account resolution aligns with quality and compliance standards.

What You Have

• 1+ year of experience in accounts receivable, billing, or revenue cycle management-dental experience preferred.
• Proficiency in navigating payer portals and understanding EOBs, denials, and remittance processes.
• Fundamental knowledge of insurance verification, claim submission, and payment posting workflows.
• Strong attention to detail and organizational skills.
• Basic proficiency in Excel or Google Sheets (sorting, filtering, pivot tables).
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Familiarity with HIPAA regulations and healthcare privacy standards.
• Ability to work a hybrid schedule onsite in Nashville 2 days per week (Tuesday and Wednesday)

What We Offer:

We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend:

• Health Comes First - We offer medical, dental, and vision insurance - plus a Dental Wellness Program to keep your smile as sharp as your skills.
• Plan for the Future - Our 401(k) comes with a company match, because your future matters just as much as your now.
• Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) - all designed to have your back when life gets real.
• Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays - because rest is productive.

#LI-hybrid

Pay Range

$20-$22 USD

The Tend Difference

The highest standard of care, anywhere.
At Tend, you'll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that's not only top-tier - it's unforgettable. With access to advanced technology and thoughtfully designed studios, you'll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.

A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here - just a shared commitment to doing what's right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.

Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you're clinical or corporate, you'll be part of something meaningful - and surrounded by people who care.

Tend is an Equal Opportunity Employer.
We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal and Compliance Notice:
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.

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