Founding Customer Success Lead
3 days ago
At Assort Health, we believe healthcare should feel effortless and connected - quick answers, clear communication, and seamless access to care. That's why we're building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider's unique needs.
Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort's omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
Since launching in 2023, Assort has managed over 65M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.4/5, and we've achieved 11× revenue growth since Q4 2024. We're scaling rapidly and expanding adoption across the entire healthcare industry.
The Role
We're hiring our Founding Customer Success Lead to build and scale the systems that keep our customers thriving. You'll be the bridge between our users and our product - leading a small but mighty team, designing the playbooks and tools that make our customers obsessed with Assort, and shaping how Customer Success works as we scale 3x.
What You'll Do
- Build the foundation for Customer Success at Assort Health - hire, train, and lead the early CS team members from 0→1.
- Measure what matters - partner cross-functionally with Agent Product & Engineering to track adoption, retention, and outcomes to continually raise the bar.
- Translate feedback into action - collaborate closely with Product, Engineering, and Operations to ensure customer insights shape everything from early project scoping to full adoption and value realization.
- Create scalable systems - design data-driven processes, playbooks, and tooling for efficient and exceptional implementations.
- Be the face of Assort - build deep relationships with clinic operators and partners who rely on us every day.
- 2+ years of people management experience - you know how to grow and motivate a team.
- 6+ years in Customer Success or Account Management.
- A builder's mindset - you've set up systems, processes, or teams from scratch.
- You thrive in fast-moving, ambiguous environments and turn chaos into structure.
- Strong communicator and empathetic problem solver.
- Bonus: Experience in healthcare or working with clinical customers.
- Competitive Compensation - Including salary and employee stock options so you share in our success.
- Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
- Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
- Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
- Unlimited PTO - We trust you to take the time you need to recharge and come back ready to crush it.
- Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
- Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
- Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
- 401(k) - Let us help you plan for the future. We've got you covered.
Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result.
Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we'd love to hear from you
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